We have another new position available here at Ruby Energy for a data driven Dialler Analyst to join the growing team here at our offices in Fleetwood.
The Dialler Analyst is responsible for assisting the outbound dialling system, ensuring that it operates efficiently and effectively to maximise agent productivity and enhance customer experience.
The role involves monitoring system performance, analysing data, optimising dialling strategies, and troubleshooting any issues with the dialler system.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Are you passionate about customer service?
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
As Ruby Energy continues its exciting growth, we have a brand new role available for a forward thinking Dialler Manager to join our growing team here at our offices in Fleetwood.
The Dialler Manager is responsible for managing the operation and optimisation of the auto-dialler systems within the business.
This role ensures that the dialler is used efficiently to maximise productivity while maintaining compliance with regulatory requirements and organisational standards.