Our client is looking for someone who has been in a "call-handler" role and is used to working with sometimes difficult customers.
The successful candidate will be the first point of contact for all customers in connection with service calls; allocating these calls as necessary to specific engineers and ensuring that the computer systems used are actively and accurately updated.
37.5 hours per week - this is based on 3 shift patterns of 07.45-16.15, 08.30-17.00 and 09.30-18.00.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
The Household Account Handler is a client-facing role responsible for servicing and managing existing and new insurance policies for clients and prospective clients.
Overview
My client operates as esteemed insurance brokers and financial advisers.
They have a longstanding track record of over 60 years in assisting clients in finding the necessary coverage and excel at customer service.