Our client is looking for someone who has been in a "call-handler" role and is used to working with sometimes difficult customers.
The successful candidate will be the first point of contact for all customers in connection with service calls; allocating these calls as necessary to specific engineers and ensuring that the computer systems used are actively and accurately updated.
37.5 hours per week - this is based on 3 shift patterns of 07.45-16.15, 08.30-17.00 and 09.30-18.00.
I am looking for a candidate with a strong background in customer service and complaints handling, along with excellent communication skills and a positive attitude.
This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering top-notch customer service.
This role is based near to Shoeburyness, Essex and offering a selection of excellent benefits.
The Dialler Analyst is responsible for assisting the outbound dialling system, ensuring that it operates efficiently and effectively to maximise agent productivity and enhance customer experience.
The role involves monitoring system performance, analysing data, optimising dialling strategies, and troubleshooting any issues with the dialler system.
We have another new position available here at Ruby Energy for a data driven Dialler Analyst to join the growing team here at our offices in Fleetwood.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Hours per week: Monday to Friday - 07:30 to 17:30 - 40 hours per week
GPA Southeast region currently covers 12 sites, Eight North of the Thames, Norwich, Ipswich, Cambridge, Chelmsford, St Albans, Hemel Hempstead and Watford, but on occasion support and cover may be required for Kent & East Sussex
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000 colleagues.