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Job Title: Call Handler Location: Norwich (NR7) Hourly Pay Rate: Weekdays - £11.45 Evenings and Saturdays - £16.14 Sundays and Bank Holidays - £20.95 Hours: 20 per week (Monday to Sunday, afternoons and early evenings) Length of the contract: 12 weeks with potential to go permanent depending on progress Gi Group are now seeking to appoint a Call Handler to our Public Sector client based in Hellesdon, Norwich. Our client provides healthcare services for Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk, and Cambridgeshire. The role of the Call Handler will be to answer operational calls that come into the contact centre. The Call Handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, the Call Handler will put the caller in touch with other service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. Duties of the Call Handler Form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to the company, on a 24/7 basis, working rotating shifts. Take calls from Public relating to both Transport Bookings and District Nurse and Doctor enquires. Receive and record telephone calls from a range of people/personnel including hospital staff; other health service professionals and other Emergency Services. This will also cover other clients and contracts that the contact centre handles. Provide advice to clients as directed by clinical triage protocols and procedures. This will involve following a set process when applying the clinical triage software. Ensure that the clinical triage process for each call received is factual and recorded accurately, to the fullest extent possible. Ensure ICT systems are used appropriately, and report systems failures to the Contact Centre Supervisor. In the event of a systems failure all staff are required to initiate any appropriate steps in line with standard operating procedures, to support the Contact Centre in maintaining business continuity. Deal with highly emotional, verbally aggressive, abusive, or threatening callers and defuse such situations when appropriate, often under difficult and hostile circumstances. Role Criteria Literate to tested level and ability to communicate clearly. Keyboard skills. Windows application literate. Good geographical knowledge of Norfolk and Suffolk (you are likely to develop this skillset further whilst carrying out the role). Excellent verbal communication skills. Experience in a role dealing with the general public, face to face, or via the telephone. Working as part of a team. Willing to undergo Enhanced DBS (CRB) clearance. Strict adherence to eligibility and confidentiality protocols. Ability to multi-task. Hiring Contact: Tiegan Clark Agency: Gi Group
Call Handler/Telephonist Job Type: Full Time, Permanent Location: Manchester Working Hours: 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pm Salary: Competitive Package Benefits An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career. Competitive pro rata base salary. Company contributory Pension. Life Assurance benefit x 4 annual basic salary. Employee Assistance Programme to support employee wellbeing. 25 days holiday, plus bank holidays with buy back/purchase options. Various lifestyle discounts via our Advoperks' scheme, including priority GP access. About us Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe's market leader in international claims management. At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession. The Vacancy Call Handler/Telephonist: We are looking for an experienced Call Handler/Telephonist, ideally from a Loss Adjusting or similar background to provide initial call support to our Loss Adjusters in the handling of a mixed portfolio of domestic and commercial property insurance claims. It is essential that you have relative experience or knowledge in property insurance, however we will provide initial training support. As a call handler/telephonist, you will be taking and transferring incoming calls to the business together with answering basic queries from the claims file. Your role will form part of the loss adjusting support team based in central Manchester. The role will be hybrid working from our Manchester office 2/3 days per week. You will be conscious of the company ethos and provide at all times a high level of customer service. An excellent telephone manner and good communication skills are essential. Responsibilities will include: Answering a high volume of telephone calls and transferring to the relevant department/person, depending upon the nature of the claim. Where possible, dealing with and resolving basic queries to promote claim proactivity. Recording detailed notes pertaining to the call onto our in-house claims software. Taking detailed messages and emailing these to the relevant contact within the business. Ensuring any issues are raised with the case handler or their claim technician. Assist other areas of the business with adhoc tasks as required. Who were looking for Call Handler/Telephonist: If you are from an Insurance or Loss Adjusting background and have proven experience in handling or supporting claims, we would love to hear from you. We are looking for a committed candidate that always strives for an excellent level of customer care, who understands the claims process, regulations and policy coverage knowledge and excellent time management skills. If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply. We look forward to your application. Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership. Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and a basic DBS check.
Inbound Call Handler / Service support call handler , Bolton, Monday to Friday £24k Monday to Friday, 40 hr working week Interviews are taking place Wednesday 15th, Thursday 16th and Friday 17th May so you would need to be able to commit to one of these. Love been on the end of phone and taking calls from customers ? If you get a buzz out of being the first point of call, the person that starts that ball rolling to solving issues, then read on. As the Call Handler / Customer Service Coordinator / Service support Call handler you will be working with a well established company, they are mixing things up and building a team to provide frontline call answering for breakdowns, service related issues and all other enquires. You could be in at the beginning as they build their new team as a central point of contact for all customer enquiries Answering calls will become second nature, ensuring that you understand the enquiry, logging the details accurately so that they can be forwarded to the correct department. This requires great attention to detail, a good telephone manner and superb communication skills to ensure your customer is happy. So, as the call handler / customer service coordinator what will your day to day be doing ? Answering calls within the agreed service level agreements that we have with our customers Accurately recording on the IFS system, all the details that are relevant to the customer and ensure a slick process as the work is passed to the coordination team Supporting the regional admin team at times where call volumes allow Providing an industry leading customer experience on every occasion Handle all calls with a professional and empathetic manner. If you enjoy a busy environment, love being on the phone and logging calls for customers this is absolutely the perfect role for you. You will need your own transport to get there as its a bit tricky on the bus and would involve a 15 minute walk, but its not impossible. Interested, want to be a part of something new ? Great hit that apply button now. This role would someone who enjoys being on the phone, someone who has worked in a call handling role, a customer services role or similar.
Complaints Call Handler for Royal Mail Introduction: Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call centres or complaints handling, this role could be the perfect fit for you. Responsibilities: Respond to a high volume of customer queries and complaints in a call centre environment, adhering to specified call handling times. Professionally resolve customer inquiries and complaints. You will receive comprehensive two-week training program and ongoing support and coaching. Utilise multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording. Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives. Start Date: Monday, 13th May - Temporary (12 weeks) Working Hours: 37.5 hours per week (Monday to Friday: 08:00 18:30 / Saturday: 08:00 15:00) Shift patterns will vary throughout the week, with 4 weeks' notice provided. Competitive hourly rate: £12.97 per hour Convenient on-site parking and accessible by a popular bus route Requirements: Successful candidates will undergo a DBS check. Previous call centre experience is advantageous. Excellent IT skills with proven experience of using multiple systems Join us in delivering exceptional customer service and making a difference in the parcel delivery industry! Register your interest by clicking 'APPLY' now! or contact Chelsea Goodman in the Pertemps Plymouth branch.