The Dialler Analyst is responsible for assisting the outbound dialling system, ensuring that it operates efficiently and effectively to maximise agent productivity and enhance customer experience.
We have another new position available here at Ruby Energy for a data driven Dialler Analyst to join the growing team here at our offices in Fleetwood.
The role involves monitoring system performance, analysing data, optimising dialling strategies, and troubleshooting any issues with the dialler system.
As Ruby Energy continues its exciting growth, we have a brand new role available for a forward thinking Dialler Manager to join our growing team here at our offices in Fleetwood.
The Dialler Manager is responsible for managing the operation and optimisation of the auto-dialler systems within the business.
This role ensures that the dialler is used efficiently to maximise productivity while maintaining compliance with regulatory requirements and organisational standards.
The Claims Officer will deliver a high-quality efficient claims' service to our clients, and as an expert member of the team, you will be responsible for managing a variety of claims including Corporate, Motor (fleet), Property, Liability, Cyber, Travel and D&O.
You will also have responsibility for your own allocated clients and will deal with claims that arise all the way from notification to conclusion.
This is a busy role with a high volume of work including claims related administrative tasks, ensuring the highest level of service is provided and offering support to the wider Broking team.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Are you passionate about customer service?
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
We are looking for a dynamic, well-spoken, articulate individual who has proven high-end customer service and administration skills.
General
Main responsibilities will include maintaining contact with existing customers, working to understand their needs and providing specific support and upselling.
Reporting to the Office Manager to act as a Customer Liaison Administrator to support the day-to-day running of the office, ensuring administration services are provided for company staff and as product experience grows, for current and new clients.
Posted by Landmark Information Group • £20K/yr to £25K/yr
General
New Business Executive
What it's like to work at Optimus
At Optimus, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity.
We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.