Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.
At Direct Line Group, insurance is just the start.
And we all work together to be brilliant for customers, every single day.We've now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG.
Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse.
At Direct Line Group, insurance is just the start.
And we all work together to be brilliant for customers, every single day.We've now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG.
Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse.
At Direct Line Group, insurance is just the start.
And we all work together to be brilliant for customers, every single day.We've now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG.
Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse.
Senior Case Consultant (Full Time, Permanent Position) Leeds, Glasgow, or Manchester (Hybrid 1/2 days in the office) Let's make the most of your talent About usAt Direct Line Group, insurance is just the start.
And we all work together to be brilliant for customers, every single day.What you'll be doingYou will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives.
Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse.
As the Guest Services Assistant you will ensure exemplary standards in communication to our customers, retailers and team members and be an ambassador for World Class Service delivery within The Trafford Centre.
Purpose of the Role
Your daily routine will vary so the ability to adapt to an ever-changing environment with an emphasis on proactive engagement is a must.
In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Our client is a prominent player in their industry.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
You will be expected to positively contribute to the performance of the business and ensure that World Class customer service is delivered by all members of the team.
You are responsible for direct line management responsibility for the team including team building and morale.
Purpose of the RoleThe purpose of the environmental services team leader role is to ensure "World Class Service" standards of cleaning, waste, car park cleaning and customer service are provided to customers at all times.