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Job Title: Customer Service Advisor - Housing Location: Gateshead Pay Rate: £15 Umbrella P/H Job Type: Full Time Contract - Office Based The Role To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards To accurately process and reconcile income in line with the Council's financial guidelines and regulations To accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with GDPR (General Data Protection Regulations The Candidate Working in a customer service environment 5 GCSE's or equivalent at Grade C (4 or above) or above including Maths and English) or relevant experience Effective ICT Skills - including Microsoft Office Packages How to apply Please submit your application via the contract details provided and you will be contracted with further inofrmation about this opportunity or email your CV to me directly; or call me on
Rewards and Benefits on Offer Temporary to permanent contract Interesting and varied role Excellent company culture Immediate start MTrec's New Client Opportunity Our client is a successful and established company based in North Shields. They are looking for a Customer Service Administrator to join their team full time, on a temporary to permanent basis. If you meet the person specification for the role, please apply below for an immediate response. The role you will be Doing Order entry Order acknowledgement Communicating with customers effectively Logging and distributing customer enquiries from telephone and email Filing digitally and physically Communicating openly and cooperatively with the team About You Computer literate Good knowledge of Microsoft 365 programmes Excellent organisation and time management skills Confident telephone manner Previous experience in a similar office based role Previous experience of Salesforce is an advantage