To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
At Calor, our Contact Centre is filled with passionate and forward-thinking individuals dedicated to making a difference in the lives of our customers.
It's not just about answering calls; it's about providing exceptional service and ensuring every customer has the best experience possible.
Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.
If you have previous experience working in a call centre, then great.
NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED
Our Contact Centre isn't just about answering callsit's about creating meaningful connections and providing outstanding service that leaves a lasting impression.
Working Model: Hybrid 3 days on-site
At Calor, we believe in making a real difference for our customers.