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Location: Alfreton (DE55 4QJ) Contract type: Full time Hours: 37.5 hours per week, Monday to Friday Salary: £24,322 per annum starting, plus 22 days holiday rising and bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. You'll have an important part to play in healthcare success for the NHS Supply Chain. Unipart as its logistics partner works with over 800 suppliers, delivering 4.5 million orders a year to Trusts nationally, as well as providing a home delivery service to private individuals and care homes. Here at Unipart we don't just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's From Gate to Great' training and development program. As an office based Customer Service Advisor you'll work as part of Unipart's Customer Support Services Team delivering great customer service. As part of your key responsibilities you'll: Receive and record in a precise manner, onto a call management system, internal and external enquiries resulting from the services provided by the NHS Supply Chain. Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines Make decisions on and process customer requests for direct issues of stock, urgent orders by liaising with all associated departments. Liaise with customers and manage return requests, making decisions on the timescale, value, suitability, and possible reallocation of the same, within Customer Service guidelines. Investigate missing orders and where necessary authorise customer credits' within a given limit. Develop the relationship and lines of communication between NHS Supply Chain and customers. Advise customers of suitable alternative products and place orders where necessary on their behalf. About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Customer Service experience in a office/team environment (Desirable) Strong planning, organising and time management skills Excellent written and verbal communication skills Customer focus Eye for detail Strong Team Player Committed to achieving team objectives Self-motivated Keen to learn in an ever-changing environment Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day. You may have experience in the following: Customer Support Advisor, Customer Care Representative, Client Service Specialist, Customer Relations Associate, or Service Desk Analyst, etc. REF-213 610
Competitive Salary & Discretionary Performance Bonus & Company Car Plan/Cash Allowance & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why... Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people. We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone. Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do. We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us today? Due to continued success, we have an exciting opportunity for a Customer Liaison Manager to join our Central Customer Service team covering the following areas; Derbyshire North Nottinghamshire South Yorkshire Lincolnshire There will also be a requirement to attend our regional head office in Barlborough, Chesterfield on a weekly basis. The Role Are you a customer service focused individual? Do you take pride in building relationships and providing an excellent customer experience? If the answer is yes, then look no further, your next career could be with us! Joining our team as our Customer Liaison Manager, you will be our customers' key point of contact from the moment they are introduced to their home onwards, managing the customer relationship, ensuring quick and effective resolutions to defects in order to meet and exceed our customers' expectations. This is an exciting opportunity for an individual who has a keen focus on face-to-face customer service and experience with a keen eye for problem solving, strong organisational skills and the ability to communicate at all levels. Key duties and requirements You will also be responsible for but not limited to; Attending properties to walk our customers through a home demonstration alongside the Site Manager. Actively be involved with Site/Sales teams to ensure an awareness of the properties that are due to complete Carrying out Handover meeting with our customers on day of completion in accordance with company guidelines. Managing Customers' expectations, meeting and communicating promptly and effectively to qualify, rectify and resolve defects. Liaising with all Trades, Sub Contractors to ensure completion of agreed defects. Maintaining reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home. Developing good and lasting relationships with customers and ensure all communication is uploaded onto COINS. Monitoring re-occurring defects and raise any issues to Head of Customer Service, Technical & Commercial departments. Attending NHBC claim investigation meetings when required. Who are we looking for? To be successful as our Customer Liaison Manager, experience of working within a similar role for a housebuilder, housing association or local authority is essential along with some knowledge of new build construction. You will also need to be highly organised and possess the following; A full UK driving licence Good knowledge of the Construction and Technical Processes is essential. Flexible and adaptable to changing requirements. A natural and engaging communication style, demonstrating a passion and excellence for customer contact, developing trusting relationships both internally and externally. Convey excellent project management skills along with the ability to provide an excellent customer experience. Ability to work independently, remain calm in a crisis, prioritise work, take initiative and make informed decisions. Previous experience of using the COINS ERP system is desirable yet not essential. What will you get in return? Discretionary bonus Company car plan/cash allowance Buy, sell and accrual holiday scheme Private Health care Company Pension Life Assurance Other Benefits including our exclusive Avant discount platform If this sounds like you, join us and be a part of Avant's future success! As this role requires entry to customers' homes, a basic level DBS (Disclosure Barring Service) check will be required if successful as a condition of employment