I am currently recruiting for an Customer Support Administrator to join my client in Paisley, where you will work within a Housing association, on an ongoing temporary contract.
This will be office based and there is parking available on-site.
You will be based in the office working Monday - Thursday 8:45am - 5pm and a Friday 8:30am - 3:30pm, working a 37.5 hour week.
The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging.
Working as part of a team you will perform complex reconciliations and support the Team Manager in dealing with the flow of work, acting as coach and supporting the team with any complex cases/queries.
Working collaboratively with stakeholders to ensure that reconciliations are completed in line with the account profile.
Key capabilities, knowledge, skills and experience
This role will be mostly Remote working but if you are near a banking hub, you would be expected on site once a month/quarter (depending on location within the UK).
You will join the bereavement team to support with the finalisation of customer estates once deceased.
I currently have a fantastic opportunity for someone to join one of the UK's leading banking groups as a Remote Bereavement Administrator.