To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Join a small team based behind Bournemouth Airport as a Call Centre Representative and help reconnect with lapsed customers.Our client has stressed that there is NO COLD CALLING, you will be connecting customers that have previously purchased products from the business and are aware of their products.
Are you a great communicator with a passion for customer service?
Responsibilities of a Call Centre Representative
Contact lapsed clients who have previously purchased products.
At Calor, our Contact Centre is filled with passionate and forward-thinking individuals dedicated to making a difference in the lives of our customers.
It's not just about answering calls; it's about providing exceptional service and ensuring every customer has the best experience possible.
Customer Service Advisor / Contact Centre Agent who has experience of delivering exceptional customer service with excellent interpersonal and communication skills, and who is able to act with diplomacy and tact is required to join a well-established company based in Ealing, West London.
NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED
All levels of experience considered (see below for extra details)
If you have at least one year's customer service experience, excellent keyboard skills and the ability to work in a fast-paced environment... this could be the role for you!
We are recruiting experienced Customer Service professionals to work for a well-known, established insurance company!
Posted by Lloyd Recruitment Services Ltd • £23K/yr
Position Overview
As a Call Centre Agent, you will be at the forefront of customer interactions, managing a variety of tasks to ensure customer satisfaction and efficient service delivery.
General
We are currently on the lookout for a dedicated and enthusiastic Call Centre Agent to join their dynamic team and enhance the customer experience.
Lloyd Recruitment Services is thrilled to be partnering with a vibrant, independent, family run business based in Littlehampton.