We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Newport.
You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.
The role is initially full time on site with opportunity to work on a hybrid basis after 2 3 months and passing sign off.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.