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Overview Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can. Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible. About the role Our call handlers are responsible for answering incoming telephone queries form a wide variety of callers such as clients, IFAs (Independent Financial Advisors), investors and other financial institutions. You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give portfolio valuations or update customer account details. Within this role you will gain understanding of the processes and procedures across many different areas of the business and be able to exhibit understanding of the different investment products we work with, such as ISAs, Unit Trusts, Investment Trusts and OEICs. We provide a comprehensive training course, which can last up to 12 weeks, and is a mix of classroom-based and on the phone training. This will provide you with all the support & learning you need to be able to excel in this role. The Ideal Candidate Whether you have experience working in bars & restaurants, hotels, clubs or cinemas, we value above all else the level of customer service you're able to afford our customers, be that experience face to face, or over the phone. The ideal candidate Customer services experience, either face to face or over the phone Excellent customer service skills, including the ability to learn how to respond to complex customer queries Organised and able to work on own initiative when required Basic computer skills Empathy towards our clients' needs A keenness to make a career in the financial services industry We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
Outbound Call Centre Staff FULL-TIME POSITION WORKING MONDAY TO WEDNESDAY 9AM TO 5PM AND THURSDAY/FRIDAY 8AM - 2.45PM PART-TIME POSITIONS AVAILABLE WORKING 25 HOURS A WEEK : 10.00 - 14.00 Pay Rate: £11.44 PER HOUR - £12.00 PER HOUR What's in it for me? People Solutions are currently recruiting for experienced Outbound Call Centre Staff to join our friendly team based in Solihull. This is a fantastic opportunity offering great rates of pay and room to grow and progress. What are the benefits? Modern office environment and Friendly team Temp to perm opportunity Flexible hours available Commission: Fair and transparent, with weekly and monthly bonuses. 24 days holiday plus Bank Holidays Pension & Death in Service Package Online GP Access Early finish on Fridays On-site Parking Extra day off on your birthday after one year's service The 9 Day Fortnight: An innovative work schedule for qualifying staff, offering additional days off. Staff Loyalty Scheme: Recognition for continuous service, with additional holidays and gifts Career Progression towards Senior Telemarketing Executive and Team Leader roles, each offering unique pay structures Day to Day Duties Working in a vibrant team in a modern office environment and friendly atmosphere Include making qualified sales appointments and generating leads by contacting a target list of businesses Updating company information and completing telephone surveys with clients' customers Essential Skills Confident, tenacious individual with experience in telemarketing or Customer Service experience with a strong up-sell/cross sell This role requires previous telephone based sales experience Confidence in delivering calls to senior decision-makers (MD, FD, HRD, Marketing Director). Excellent communication skills with clear telephone manner Desirable Experience Own transport desired or good public transport links What training is provided? Training is provided Contact Apply today by clicking below