A Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City.
This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8am - 6pm on a rota basis.
This is an excellent opportunity to progress your career with a well-established company!
Our client, a highly successful organisation home to some of the UK's leading brands, is looking for an experienced Contract Centre Manager to manage a team of up to 20 Customer Service Executives, a team leader and supervisor.
The successful candidate will have excellent B2C Customer Service management experience, experience leading and driving a team forward.
The individual will strive for customer service excellence through defining, driving and managing the Key Customer Service KPI's to achieve complete customer satisfaction.
Are you an experience Call Centre Agent looking for an exciting and new opportunity?
OA are currently recruiting for a Call Centre Team Lead to join a reputable business that has a portfolio of clients across FMCG, Financial Services and leading brands.
Would you like to work with a friendly and ambitious team?
Our client, a highly successful organisation home to some of the UK's leading brands, is looking for an experienced B2C Customer Service Manager to manage a team of up to 20 Customer Service Executives, a team leader and supervisor.
Someone from a call/contact centre may suit this role due to being used to a fast paced and challenging environment.
The successful candidate will have excellent B2C Customer Service management experience, experience leading and driving a team forward.
This is a key role in the senior management team with the primary purpose of the role to deliver service excellence for customers through engaging and effective management of the Customer Contact teams.
You will lead, inspire, and drive the team performance through effective coaching to ensure a first-class service to our clients, client's customers and also assist our agents in the field.
Our client, a leading company in the industry, is seeking a highly motivated and dedicated Customer Service Manager to join their team in London.
As the Customer Service Manager, you will be responsible for strategizing and improving our client's customer experience.
If you are passionate about delivering exceptional customer experiences and possess excellent communication skills, this is the perfect opportunity for you.