My client is seeking an experienced Contact Centre Team Manager to manage the running of their multi-client customer service centre.
The Contact Centre Team Manager will provide leadership, direction and management to the Shift Managers and Agents in order to deliver service excellence, contractual service level agreements and operational metrics.
As the Contact Centre Team Manager, you will be responsible for overseeing the service provided across multiple customer contact channels and activities.
A Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City.
This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8am - 6pm on a rota basis.
This is an excellent opportunity to progress your career with a well-established company!
OA are currently recruiting for a Call Centre Team Lead to join a reputable business that has a portfolio of clients across FMCG, Financial Services and leading brands.
Monday Friday 8am 9pm; Saturday 8am 7pm
This role will be based in their Edgware offices on a temporary to permanent basis.
In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Our client is a prominent player in their industry.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
The current Customer Service Manager is looking to move on (timescales to be agreed) and my client is looking to bring a suitable candidate in now to learn about the products, services, clients and then step into the management position.
Whilst no actual timescales have been set my client is looking for the successful individual to initially start working within the customer service team ensuring they know & understand every aspect of the department which they envisage might take between 6-12 months.
I am delighted to have been selected to recruit this pivotal role for my multi-national, award-winning client based in Dewsbury.