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Do you hold current Customer Service experience? Are you looking to join part of a small, friendly team within a niche industry sector? Our client has an impressive portfolio of products and partners with some of the leading research laboratories to offer well researched tools to support their patients in reaching health & wellbeing across the UK, Europe, The Middle East and Asia. They re looking to employ a highly driven Customer Services Specialist to join the team at an exciting time of growth and development. This is a great opportunity to join a unique health tech company set for rapid expansion. Salary: c£25,000 Start: ASAP Location: Redhill (own transport is required due to rural location) Hours: Monday to Friday, 09:00 to 17:00 Benefits: 24 days holiday bank holidays, Workplace pension, private medical scheme and discounted health and wellbeing tests. Interested? Here's more ... You will play a significant role in the organisation's development and in turn, will have the opportunity for career development and on-going learning. Reporting to the Customer Service Manager, they are looking for someone with a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment. Responsibilities include: Support their clients via telephone and email via the client management system. Ensure all email enquiries are responded to within 24hrs of receipt. Administer and monitor the order processing system. Accurate record keeping on the client management system. Download and record patient results from laboratory partners accurately and on time. Handling sensitive data in accordance with data protection regulations and maintaining confidentiality. Providing practitioners with their patient's results. Ad-hoc office duties. Do you have the required attributes? Demonstrable experience working in a similar role. Excellent call handling and telephone skills. Superb customer service skills. Proficiency in the use of IT systems such as G Suite, Hubspot (or similar CRM software) and ability to quickly learn new systems. Thorough attention to detail and excellent organisational skills. Solid time management skills with the ability to prioritise and multitask. Excellent communication and problem-solving skills. A rational thinker under pressure. A strong team player with the ability to work independently using their own initiative. Skills: Customer Service, sales order processing, CRM, Customer care, admin, account handler For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Customer Resolution Team Leader Location: Leatherhead (Office based) Salary: up to £33000 pa great benefits including modern offices, free onsite parking, pension, regular reviews, staff events etc Office Hours: Monday - Friday (9-5) Job overview Working as part of the Customer Operations Team, you will be responsible for ensuring all customers and consumers are offered the best possible service and implement complain resolution strategies across the company. You will coach the wider Operations Teams on how to deal with complains effectively, embedding empathy whilst dealing with the matter in a timely and professional manner. Key Responsabilities Investigating complaints appropriately, to deliver the right outcome Providing the best customer experience when handling customer and consumer complaints in writing, over the phone and on social media Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate future customer problems Coaching & developing the wider team on effective complaint handling Understanding of external regulations for company services and how these affect how complaints are handled Pro-actively managing complaints received via social media platforms Creating effective Complaints Reporting (volumes, classifications, resolution times, linked compensation payments etc) Designing and delivering robust Complaint Handling training The Role Dealing with customer complaints through investigating the root causes of customer dissatisfaction and resolving complaints in line with procedures and regulatory requirements. Delivering Complaints Reporting & Analysis to support with identifying themes and trends, suggesting process changes to enhance the customer and consumer experience Demonstrating and developing a sound knowledge of external regulations the company must adhere to when managing complaints Building Strong Relationships through effective communication with customers, consumers and internal stakeholders across all correspondence via email, telephone and meetings (virtual or otherwise). Striving towards strategic goals and the ability to go the extra mile to ensure a customer's needs are met and exceeded. Contributing Performance Data in daily team meetings to aid the measure of KPIs against the SLAs that are in place and offer feedback on what needs to be done to maintain or improve performance as needed. Demonstrating Ownership of Core Processes that are relevant to your role; promptly communicate any training needs, identify areas for improvement and support the maintenance of process documentation (standard operating procedures etc). Accountability for Personal Development by collaborating with manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities. Maintaining a Strong Team Brand Image across all internal and external communications, including behaviour and conduct in the office, striving to demonstrate company key values and support a positive reputation individually and as a team. Person Specification Excellent communication skills across a variety of channels Full working knowledge of Microsoft Office Numeracy & grammatical skills Flexible & adaptable approach to working Accuracy & attention to detail Comfortable working in a team environment Strong organisational skills Experience of working in a KPI-driven environment Competent in managing customer complaints & escalations Experience producing management information and reports
We have a great opportunity for a Support Services Team Leader to join our client based in Dorking. To apply please either apply via the advert or email or call us on The salary on offer is £25,344 per annum.??This is Full time, Permanent role working 07:00 until 15:00 or 08:00 until 16:00. A full clean driving license will be required and a DBS check. A van and fuel will be provided.? About the role As a Support Services Team Leader, you will supervise and support a team of Frontline FM colleagues within a dedicated patch of properties. The role will involve completing rota's and ensuring that administrative duties are carried out. You may also be involved in the recruitment of Frontline Colleague's, as well as liaising with your customers, tenants, contractors. Some of your time will consist of planning and allocating work and checking that all duties have been carried out correctly and to the required standard. You will manage your own time, splitting your time between each of the properties within your patch of colleagues and working from home. Ensuring that you are on hand and there to support our colleagues and customers where required.This is a varied role, which requires someone with a background of supervising colleagues, ideally within a Facilities Management role. Key Responsibilities Complete any reports or paperwork associated with the role, including but not limited to, timesheets verification, absence records, annual leave information, stock order forms & Health & Safety audits Undertake the rostering of staff and ensure all absences are appropriately covered Responsible for the recruitment of staff, undertake their appraisal and monitor personal development. Undertake one to ones and appraisals Recruit, induct and where appropriate train new employees or less experienced staff in accordance with training requirements Manage a delegated budget Undertake all planned and reactive ad hoc surveys/audits as necessary to manage the business performance Liaise with your customers, tenants, contractors, and service users to understand day to day service pressures and coordinate any required response, providing professional advice and information where appropriate Creating and managing purchase orders and timesheets. To be considered for this role you will have: Either City and Guilds level 3 cleaning and support services or equivalent demonstrable experience Working knowledge of Health and Safety requirements Experience of managing or supervising a team Strong customer service skills Strong administrative skills Educated to NVQ2 level equivalent knowledge or experience. The Small Print Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our client is looking for a driven individual to join their current team, where you will be the first point of contact with all general enquiries, bookings and other specific information when requested. Working for a growing business who are leaders in their unique market, we are looking to attract individuals from a customer service background, who are keen to develop their skills further, move away from a call centre setting and work in a client and B2B focused role. You will need to be highly driven, self-motivated with a focus on providing a high level of service, representing the company in a positive light. Duties: Supporting clients via telephone, email and the online portal Ensure all queries are responded to within 24 hours Administer and monitor order processing system Due to the industry, you will be handling sensitive data, including laboratory records - ensure GDPA is followed at all times The Individual: Previous customer service / call handling experience Excellent communicator Friendly and professional A strong team player who can also work using their own initiative Able to multi-task and working under pressure Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.