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Customer Service Advisor Location: Nottingham Salary: £23,000 (Plus excellent bonus and benefit package) Monday - Thursday between 8:00am - 8:00pm Friday 8:00am - 6:00pm (40 hours a week) (some flexibility is needed) Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries. Daily Duties: Answer incoming calls from our clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients' criteria. Answer incoming call to assist our field agents in dealing with our clients' customers. Assist our clients' customers with their general queries. Make outbound calls to our client's customers to attempt to establish contact. Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information. Liaise directly with our clients to establish the correct resolutions for their customers. Manage calls within the company agreed quality framework Drive own performance to achieve required
SF Recruitment are working with a fantastic business based in Nottingham, we are looking to recruit a bright, ambitious Sales Support Executive. This is a full time, permanent role paying between £23,000 - £26,000 Bonus depending on experience. The role is in the perfect location for candidates based in Mapperley, Basford, Wollaton, Bilborough and the surrounding areas. Reporting to the Head of Key Accounts this is an excellent and rare opportunity for an individual to drive and deliver in this key role within this fast growing company. With a varied remit, this position offers a wide spectrum of responsibilities, supporting the sales function both administratively and periodic customer facing visits where necessary. Purpose of the job From quoting a customer to making sure the project is delivered and completed to the time scale. The role would require an understanding of customer service and also an interest or background in sales. The role is vital to the creation and maintenance of key relationships with customers. Key Areas of Responsibility: - Supporting the Accounts Manager with internal and external communications and data collation between departments. - Responding to incoming enquiries - both over the phone and on email - Raising customer quotations - Processing sales leads - Submitting deal registrations to our vendors - Placing orders and order management - Opportunity and account management - Post sales enquiries & customer service management - Building and maintaining relationships with our clients Skills Required -Good organisational, inter-personal and project management skills with the ability to work to tight deadlines. -Excellent oral and written communication skills. -Computer proficient (Microsoft Office applications including word processing, spreadsheets, presentation, emails). -Fast learner with the ability to build strong, cross-functional working relationships with internal and external customers. - Experience in using CRM systems and an ability to learn new systems desirable. - Solid knowledge and understanding of customer services. - Excellent interpersonal skills with the ability to keep calm in a pressurised environment, and able to collaborate between different departments. - Strong written and oral skills, with a keen eye for detail. - Professional, friendly and enthusiastic attitude with a desire to provide great customer service. - Ability to learn new skills and 'think out side the box' - Always demonstrate a professional manner when dealing with customers and internal staff. - Must be a team player with a willingness to help others. Company Benefits Full-time and permanent employment in a forward thinking company on an exceptional growth curve. Bonus scheme. Company Pension. Free Parking If you're looking for an exciting opportunity to join a dynamic team and make a real difference, we'd love to hear from you. Please apply today for immediate consideration.