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Customer Service Supervisor £30k We are delighted to be on the lookout for a new Customer Service Supervisor to join a brilliant company based in Southall! They are looking for someone who has strong customer service experience and who has managed a team! Do you have strong communication skills? Are you a super organised individual? Do you have a good understanding of using excel? This is the ideal role for an individual looking for that career change and looking to develop their skills! Apply now to find out more about this amazing opportunity! Customer Service Supervisor duties: Conduct one to ones and appraisal reviews on performance and behaviours Creating development plans for each employee Issuing weekly reports on individual performance Manage rotas and annual leave requests Conduct investigations and disciplinaries when needed Drive team engagement in call plans Handle customer escalations and complaints Customer Service Supervisor benefits: Free onsite parking Annual leave plus bank holiday Pension Life assurance Staff discount