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We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This position requires excellent communication skills, both verbal and written, as well as the ability to multitask and problem-solve in a fast-paced environment. Duties: - Ensure inbound and outbound calls are handled efficiently and professional manner - Provide accurate information regarding products, services, and company policies - Identify customers needs, research every issue and help provide appropriate solutions - Perform data entry tasks to update customer information in the system - Build sustainable relationships and engage customers by going the extra mile - Resolve customer complaints or issues in a timely and satisfactory manner - Collaborate with other departments to ensure customer satisfaction - Be able to navigate inhouse CRM systems effectively Requirements: - Previous customer service experience - Excellent phone manner and communication skills - Proficient in data entry and computer skills - using MS Office - Strong problem-solving and analytical skills - Ability to work well in a team environment We offer competitive pay rates and benefits packages for our Customer Service Representatives. If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this position. Job Types: Full-time, Permanent Pay: £24,000.00 per year Expected hours: 37.5 per week
Are you looking for an exciting opportunity to showcase your customer service and account management skills? We have the perfect role for you! Our client is a leading marketing company in the heart of Wimbledon and they are searching for a talented Telemarketingprofessional to join their team on a Fixed Term Contract starting from end of April 2024, until February 2025. As a Telemarketing Representative, you will be an integral part of our client's dynamic team, responsible for reaching out to existing customers over the phone, discussing up and coming events. This is a fantastic chance to broaden your experience in the marketing industry and contribute to the growth of a forward-thinking organisation. Competitive hourly rate, ranging from £12.00 to £13.00 Conveniently located just a 3-minute walk from Wimbledon train station and tram station Join an energetic team that values collaboration, innovation, and a positive work culture Gain valuable skills and experience in customer service, account management, and coordination Make an impact by contributing to the success and growth of an industry-leading company Conduct outbound calls to a warm client base Build rapport with customers, actively listen to their needs, and provide appropriate solutions Accurately record customer information and update the CRM system to ensure data integrity Collaborate with colleagues and other departments to enhance overall customer experience Achieve set targets and key performance indicators within the required timeframes Previous experience in customer service, account management, or a similar role is preferred Exceptional communication and interpersonal skills with a strong command of spoken English Proven ability to build rapport and establish long-lasting relationships with customers Excellent organisational and administrative skills with great attention to detail Ability to work independently and as part of a team, efficiently managing multiple priorities Resilience and a positive mindset, especially when working towards challenging targets If you are a motivated self-starter with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you! Don't miss out on this fantastic opportunity to join a leading marketing company. Apply now and take the next step in your career journey. Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.