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Recruit4staff are proud to be representing their client, a leading Travel Customer Service Executive in their search for an Travel Sales Executive to work based in the offices in Chester. For the successful Travel Customer Service Executive our client is offering: Salary up to £23,000 per annum Monday - Sunday (37.5 hours) Rota is 5 days over 7, 9am to 5.30pm Permanent Position Benefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance The role - Travel Customer Service Executive :- Responsible for managing customer enquiries who are on holiday (in-resort) Manage individual queries and provide resolutions in line with company policies Investigate complaints Liaise with hoteliers to support resolutions in-resort Ensure customer excellent Prioritise escalations What our client is looking for in an Travel Customer Service Executive : - Previous experience working within the travel industry in customer services / customer relations - ESSENTIAL Strong communication Case Management / Complaint Management Experience - ESSENTIAL Able to cope well in pressured environments Reactive in nature Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive Commutable From: Cheshire, Flintshire, Denbighshire, Wrexham For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Customer Service Researcher Ellesmere Port £25,000 basic salary Monday to Friday 8:30am to 5:00pm Permanent An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on upcoming projects and works. You would then be responsible for updating the database service the company provide to their large client portfolio. The opportunity is office based and comes with a basic salary of £25,000. Standard hours of work are 8:30am to 5:00pm Monday to Friday. The main duties of a Customer Service Researcher are: Act upon data passed and make initial contact with key contacts within the sector to gather further information on upcoming projects Use a consultative approach and build rapport with clients to gain as much information as possible Update the database after every call with new information for the client portfolio to use Managing your own time and workload daily Liaising with colleagues to share information Continue to build relationships with current clients Deal with inbound enquiries Research new projects online or within industry publications What can you get from this role? A six-month induction, including continuous training from a dedicated Research Training Manager which includes 121 training, workshops, on the job coaching, training, and development A great internal leadership team who have all been promoted internally An open plan office with free car parking Excellent office location next to Cheshire Oaks Benefits: 25 days leave rising to 27 after two years (plus all bank holidays) Additional day off for your birthday Christmas Shutdown Flexibility to work from home one day a week Group personal pension plan Life assurance Employee assistance programme Employee retail discount scheme Eye-care vouchers Discounted gym membership Bike to work Additional holiday purchase scheme Volunteering days Ongoing development and support Friendly and relaxed office environment Regular business and department social events To apply for this position, you must: You must have a minimum of two years telephone experience within a customer service or sales capacity Have excellent communication skills Have the ability to manage your own workload and prioritise tasks If you match the above criteria and feel this position is right for you then please apply online