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This well-established organisation is seeking a Call Centre Agent to join their team on a full-time, permanent basis. This role would suit someone who is seeking a long term career working for a highly professional and forward thinking organisation. For the right candidate, future opportunities in developing their career will be available. The ideal candidate will be customer focused and thrive working in a busy and ever changing environment, a positive attitude with a passion for supporting and helping people is key for this role. This is a full-time office based role in Basingstoke and the working hours are Monday to Friday 09:00 to 17:30. Duties Responding to incoming/outgoing customer calls Advising customers with regards to their savings products Provide support to customers wishing to open accounts Management and maintenance of customer accounts Skills Grades A-C / 9-4 in English and Maths. Telephone experience Customer service driven Positive "cando" attitude Works well in a team but can also be self-motivated Keen eye for detail Good understanding of working on computer, specifically with Microsoft Office products Good at multi-tasking and prioritising workload Comes across clear and well-spoken via telephone If you do not hear from a consultant within 1 week of your application, then unfortunately on this occasion you have not been successful
Call Center Agent£22510k Basic Bonus We are currently on the hunt for an experiencedCall Centre Agentto join a fast-growing mortgage business based at their state-of-the-art offices in Bolton. The business is well established and growing, with a leading reputation within the mortgage world for being one of the best in class. As a Call Center agent you will become part of the Bridging Team,you'll be driven and committed toproviding the best outcomes for our customers. You will have the opportunity to work with industry experts, build meaningful relationships, and contribute to our shared mission. You'll be an enthusiastic and driven individual, with high attention to detail and great people skills. The successful Call Centre Agent will be joining a high performing team with hot leads provided. Alongside your team of experienced Call Centre Agent colleagues, you'll work in a fast-paced environment that truly rewards high performers well in terms of financial recompense and additional rewards and benefits. Being the first point of contact for customers & carrying out an initial fact find call, capturing the data required to pass over to one of our qualified bridging advisers As a Call Centre Agent, you will work Monday to Friday on a flexible shift basis.We are looking for someone who has current or recent experience in a regulated finance company & experience of broking/lending in the mortgage market. If you're an experienced Call Centre Agent, with at least 12 months experience working in a busy, high pressured call centre environment. If you would like to find out more, apply today and we will be in touch
An East Grinstead based company that aims to share its passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide is looking for an Apprentice Contact Centre Agent to join the team. Over the course of the 15 months as an Apprentice, you'll develop the skills and experience to manage a variety of tasks including how to promote and sell a range of club services and products, handle member and non-member enquiries and resolve complaints. You'll undertake the Level 2 Customer Service Practitioner apprenticeship, and they will provide you with the support that you need to achieve this. As Apprentice Contact Centre Agent, your responsibilities will include: Undertaking the completion of the Level 2, Customer Service Practitioner apprenticeship programme (minimum 12 months, plus a 3-month End Placement Assessment - EPA). Undergoing training and complying with current and ongoing FCA regulatory requirements. Promoting and selling the Clubs services relating to Membership, UK Sites and potentially Caravan Cover or Travel, ensuring compliance with all standards. Undertaking, as required, ongoing learning activity to develop product knowledge across the full range of products to meet operational requirements. Providing a high level of customer service and product information to our members and potential members, in accordance with the Club's standards and strategic goals, processing and escalating calls as necessary to ensure first time resolution wherever possible. Assisting other sections of the department and represent the Club at outside events as required. We are looking for an Apprentice Contact Centre Agent who has the following skills and experiences: A level educated with a minimum of Level 4 GCSE level for English and Maths. Previous experience of a customer service role is advantageous Good communication skills, both verbal and written Knowledge of Google Suite is advantageous Ability to demonstrate a confident, empathetic and passionate approach to customer service. Ability to adapt to new systems/changes/procedures as required. Due to FCA (Financial Conduct Authority) regulations candidates will need to provide relevant information to complete an: Adverse Financial Check and Basic Criminal Records Check. These will be undertaken via Experian through a secure and confidential portal. Daily working hours will be 08:45 - 16:45 or 09:30 - 17.30 (10:00 - 18.00 March - August) rotated each week Monday to Friday, including a 1-hour lunch break (unpaid) and 2 x 15-minute breaks. Once trained on the Caravan Cover product you may be required to work 09:00 - 13:00 on a Saturday morning from home. Saturday rotas are provided in January for the current year, and you are not likely to be rostered more than 5 Saturdays in a 12-month period. This time would be added to your holiday allocation. To apply for this role as Apprentice Contact Centre Agent, please click apply online and upload an updated copy of your CV. The business is committed to employing a diverse workforce. All applications are treated equally, and they recruit purely on the basis of skills and experience. They know their greatest strength is their people, so differences are celebrated, and they strive to create an environment where colleagues feel respected and valued for their unique potential. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.