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Based in Ringwood, my client is looking to recruit Customer Service Advisor to join the busy team on a temp to perm basis. Duties Responding to our customers via email Dealing with customers queries on our system To deliver a superb customer experience by responding quickly and professionally at all times Getting it right "first time every time" To ensure all calls are answered promptly and professionally To ensure all emails are responded to in a prompt and professional manner To ensure all written customer communication is professional and accurate Flexible hours worked across the following shifts: Rotating between 7.00am - 3.30pm, 9.00am - 5.30pm 9.30am - 6.00pm Salary: £11.55 per hour Hours: 40 hours over Monday to Sunday Duration: Temp to Perm Location: Ringwood Our aim is to contact all successful applications within 5 days of receiving your application. Should you not of heard within 5 days, please feel free to contact us to confirm that your application has been received.
Our client based in Ringwood are looking to recruit a Bilingual German and English Customer Service Consultant. This is a hybrid role based in Ringwood. The training is office based and then it will move to Hybrid working. 24 Duties Ability to quickly establish rapport with customer/prospect through the use of approachability, empathy, addressing the customer by name & intelligent questioning Ability to assimilate, relay & provide information whilst paying close attention to detail Ability to respond to customer queries and complaints via email or letter in both English and country of origin. Ability to remain positive, courteous & professional at all times Focus on customer to deliver the FCA guidelines and fundamentals of the call. At all points making sure the customers is treated fairly. Ability to communicate and empathise and a real willingness to help. The ability to stay focused and controlled, ensuring all core elements are addressed methodically. To have fun at work! The Person Must be fluent in English and German Excellent telephone manner Attention to detail is a must Excellent verbal communication in English Hours: Monday to Friday 40 hours between 8am and 5pm Salary: £26,678 per annum £1k bonus Location: Ringwood - Remote working Our aim is to contact all successful applications within 5 days of receiving your application. Should you not of heard within 5 days, please feel free to contact us to confirm that your application has been received.
Based in Ringwood, my client is looking to recruit a German Speaking Customer Experience Consultant to join the established team to work remotely. You will be required to go into the office in Ringwood around 3 times per year for client visits or training. You must be able to speak and write fluently in both English and German. Main Duties To deliver excellent customer service in all aspects of supporting the groups customers over the phone and in writing To answer the phone promptly and professionally when required To respond to emails promptly and professionally. To work closely with the Team Leader to ensure client expectations are met To present our clients in a professional manner at all times, whether in person, by phone or in writing. To continually look for ways to improve performance. To be well organised, professional and reliable. To work flexibly between the hours of 8am and 8pm, Monday - Saturday. To demonstrate a willingness to learn and have fun at work! The successful candidate will need to pass a financial and criminal record check. Salary: £24,960 per annum plus bonus Hours: 40 hours over Monday to Saturday Weekday Shifts: 8:00-16:30, 09:00 - 17:30 or 11:30 - 20:00 Saturday: 8 hours shift between 08:00-20:00 Location: Home based with approximately 3 visits a year to Ringwood. Our aim is to contact all successful applications within 5 days of receiving your application. Should you not of heard within 5 days, please feel free to contact us to confirm that your application has been received