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CUSTOMER SERVICE ADVISOR Salary: up to £28k Location: Manchester City Centre Keywords: Customer Service, Client Retention, Service Transformation, Digital Engagement Our client is seeking an experienced, innovative, and driven Customer Service Advisor to join their growing business and drive customer experience and client retention performance. This role offers a competitive salary of up to £28k and is based in the vibrant Manchester City Centre. The successful candidate will have the opportunity to work closely with managers and senior leadership to improve client engagement and retention. This role is perfect for someone who thrives in a fast-paced environment, has excellent communication skills, and a passion for working with clients in a service-driven industry. Competitive salary of up to £28k Opportunity to work on large scale service transformation projects Chance to contribute significantly to business growth and service improvements What you'll do: As a Customer Service Advisor, you will play a pivotal role in driving our customer experience and client retention performance. You will be responsible for identifying areas of non-usage, implementing effective processes to increase client usage, liaising with various teams on any client issues, reviewing our client experience, monitoring client dissatisfaction, supporting the management of the Client Experience, providing daily support and coaching, as well as producing regular reports for senior leadership. Your commitment to enhancing our digital engagement will be key in this role. Identify non-usage and implement effective processes to increase client usage Liaise with Sales, Product and Service teams on any client issues and support in our online reputation Review our client experience proposing and implementing enhancements to improve our digital engagement Monitor and review client dissatisfaction to improve and enhance the service and product in an efficient way Support the management of the Client Experience working closely with the Customer Service Manager Provide support and coaching on a daily basis Produce daily and weekly reports for Senior Directors and the Senior Leadership Team What you bring: The ideal candidate for this Customer Service Advisor role will bring a passion for working with clients in a service-driven industry. You will have excellent communication skills, strong organisation and time management abilities, superb people management skills, and the ability to thrive in a fast-paced environment. Your excellent interpersonal skills, technical knowledge, customer service skills, and ability to provide constructive feedback will be crucial in this role. A passion for working with clients in a service-driven industry Excellent communication skills Strong organisation and time management skills Excellent people management skills Ability to work in a fast-paced environment with a solutions-based approach Excellent interpersonal skills Excellent technical knowledge and customer service skills Ability to provide constructive feedback where required What sets this company apart: This company prides itself on its commitment to employee satisfaction and development. They offer a range of benefits including 25 days' holiday, plus bank holidays, a day off on your birthday, a cash plan scheme, increasing holidays after 2- and 5-years' service, a pension plan and life insurance, access to an Employee Assistance Programme, company incentives, access to discount schemes, and a profit share scheme. This is an organisation that truly values its employees and strives to create a supportive and rewarding environment. What's next: If you're ready to take your career to the next level with this exciting Customer Service Advisor role, don't hesitate! Apply today by clicking on the link! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
CUSTOMER SERVICE ADVISOR - EMAIL Salary: £25k-30k doe Location: Manchester City Centre Keywords: Customer Service, Advisor, Email, Resolution Specialist Our client is seeking a dedicated and empathetic Customer Service Advisor to join their dynamic team. This role offers an exciting opportunity to be the first point of contact for both clients and internal teams, ensuring the highest level of service at all times. The successful candidate will have a real focus on delivering exceptional outcomes, managing all service issues in line with company SLA's as a minimum requirement. This is a hands-on role that requires excellent attention to detail, problem-solving skills, and a solution-focused approach. Salary: £25k-30k depending on experience Location: Manchester City Centre Opportunity to work in a fast-paced environment with a multi award-winning team What you'll do: As a Customer Service Advisor, you will play an integral role in maintaining our commitment to outstanding customer service. You will be responsible for managing day-to-day service issues, acting as the first point of contact for both clients and internal teams. Your excellent communication skills will enable you to effectively acknowledge, investigate, and resolve any service issues that arise. Your understanding of our client databases and systems will be crucial in providing efficient solutions. Your ability to manage your own time and workload will ensure that you can meet the demands of this fast-paced role. Be the key person for receiving client service issues Ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure Thoroughly investigate all client service issues through discussion with the client and appropriate internal staff Resolve all client service issues in a timely manner, always focusing on client resolution and retention Understand all our client databases and systems in order to adequately investigate and respond to the client Manage your own time and workload confidently Be the first point of contact for both client and internal stakeholders Challenge and influence at a senior level when necessary Maintain a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA What you bring: The ideal candidate for this Customer Service Advisor position brings along excellent attention to detail coupled with superior problem-solving skills. Your strong communication abilities will be essential in liaising with clients and internal teams alike. We value candidates who can confidently manage their own time and workload while maintaining the ability to challenge and influence at a senior level when necessary. A solution-focused approach is key, as is the ability to keep clients updated throughout the resolution process. Your collaborative nature will be beneficial in conducting regular meetings across the business to ensure high-quality outcomes. Excellent attention to detail and problem-solving skills Excellent standard of communication written and verbally Ability to manage your own time and workload confidently Ability to challenge and influence at a senior level Solution-focused approach, keeping the client updated throughout Ability to collaborate and conduct regular meeting across the business to ensure high quality outcomes What sets this company apart: Our client is a multi-award-winning company that values its employees and their development. They offer a fast-paced and dynamic work environment where every day brings new challenges and opportunities. They are committed to providing exceptional customer service and look for colleagues who share this commitment. Through training and development, they ensure that everyone who works there has the resources they need to build their careers. What's next: Ready to take your career to the next level with this exciting opportunity? Apply today by clicking on the link! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates