Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance.
In this role, you'll drive team performance, implement strategic goals, and step in for the Head of Call Centre when needed, ensuring effective leadership and seamless operations.
You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.
The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch!
We have a vacancy for an enthusiastic and focused Team Manager to join our clients busy, vibrant team.
Monday to Friday office hours and Hybrid working options in the heart of London.
This role will be responsible for leading the management of performance, people and associated processes to constantly seek to improve and ensure our core operations are best in class.
This is an incredibly exciting opportunity for a Head of Service Operations to join a well established and forward thinking business in London.
This position requires strong leadership, an ability to execute the strategies set and to build a motivated, driven and high-performance department whilst developing a team of managers to be create a culture of boundaryless performance, delivery excellence and right first-time services supported by a passion for excellence.
Posted by Hays Specialist Recruitment Limited • £60K/yr to £65K/yr
Our client, an incredibly established Delivery/Logistics business, are looking to recruit an experienced Leader to oversee their Customer Service/Operations/Courier team(s) (40 FTE).
Working in a fantastic Central London location, this is a fantastic opportunity for the right candidate!
Our client have been established for close to 30 years and are one of the UK's leading Logistics/Delivery networks, offering services both across the UK and internationally on a 24/7 basis.
Job Overview: We are seeking a dedicated and experienced Operations Manager to oversee the day-to-day running of the Service Centre.
The successful candidate will focus on enhancing customer satisfaction, managing a team of 20 service engineers, and ensuring efficient service delivery in alignment with our key performance indicators (KPIs).
Candidates with an engineering background will find this role particularly fitting, as it requires a deep understanding of technical processes and effective team management.
Senior Operations Manager to oversee the operations and performance of the contact centre team.
The successful candidate will have strong leadership skills, be strategic in future planning and training for the team and growth of the business and have the ability to deliver exceptional customer experiences.
Overseeing a multi lingual team, You will be Fluent French speaking, this is really essential for this role.