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Office Administrator/Telesales Representative An exciting opportunity has arisen for an experienced Office Administrator/Telesales Representative to join a leading organisation based in Belfast. This is a Full-Time, Permanent Position. Working hours: Monday Friday 8am-5pm Salary: £24,000 - £25,000 Job Role: You will be responsible for engaging with potential customers. Essential Criteria: Current/recent experience of working in a customer service role involving administrative tasks. IT proficient with the use and knowledge of using Microsoft Office and navigating Google Maps. Strong geographical knowledge of Northern Ireland with the ability to route/plan vehicles for collections in an efficient manner. Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels. Ability to manage and prioritise a busy workload with a high level of accuracy and attention to detail. Ability to work on your own initiative as well as part of a team. Main Duties and Responsibilities: Dealing regularly with enquiries via an online portal, prioritising and assigning jobs to a team of driving personnel via the most efficient route. Providing support to customers who engage through the online portal and responding to customer telephone enquiries on a daily basis. Liaising directly with customers regarding vehicle collections and costings. Track and document calls and keep records up to date. Prepare the necessary transport and associated documentation for the service provided. Processing customer payments. Communicate clearly with relevant colleagues regarding the collections. Optimising route scheduling to maximise sales and efficiencies. Any other duties as associated with office administration.
Receptionist/Administrator My client based in Lisburn, is currently seeking a temporary Receptionist/Administrator. This is a Full-Time, temporary position. Start Date: Immediately End Date: Friday 31st May 2024 Working hours: 9am-5pm Hourly rate: £11.91 Job Role: As Receptionist, you will be the first point of contact for all visitors and staff, handling both internal and external switchboard calls for the company, ensuring first class customer service. Essential Criteria: Previous experience within a similar role and ability to work with office equipment IT proficient with the use of Microsoft Office (Word, Excel, and Outlook) or similar applications Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels Ability to work on your own initiative as well as part of a team Ability to manage and prioritise a busy workload adhering to tight deadlines Main Duties and Responsibilities: To meet and greet visitors to the reception area Ensure meeting rooms and the reception area are kept in order, liaising with facilities associates, if required Ensure visitors are welcomed, provided with refreshment or facilities for their comfort and signed in Ensure all visitors are collected from Reception in a timely manner To be aware of the importance of answering the telephone as the first point of contact and to provide consistently high levels of customer service Copy and scan documentation as required Answer, screen, and redirect telephone enquiries Provision of administrative support Sort out incoming post and delivery to relevant teams Collect and prepare outgoing post to be with the courier by deadline
Closing date: 14-05-2024 Customer Team Leader Location: 150 Kings Road, Belfast, BT5 7EJ Pay: £13.32 per hour Contract: 16 hours per week regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.
Role: Customer Service Associate Location: Belfast, BT2 & working from home (1 day per month in office) Salary: £25,000 Why Choose Us? Performance-based annual salary reviews, offering potential salary increases up to £3000 over three years. Flexible working options including remote work or office-based in multiple locations. Professional development opportunities and a people-focused environment. Comprehensive employee benefits. Requirements: Familiarity with CRM systems. Proven experience in high-volume customer service. Relevant educational qualifications. Proficiency in data entry and retrieval software. Empathy and a customer-centric approach. Excellent organisational skills, with the ability to multitask and prioritise workloads. We celebrate diversity and are committed to creating an inclusive environment. Join us and be part of a team where every individual's contributions are valued and recognised. The Recruitment Co are an equal opportunities employer. FCNorthWest The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Receptionist My client based in Newtownabbey, is currently seeking a temporary receptionist. This is a part time position for initially 4 weeks. Start Date: Monday 20th May 2024 Working hours: Monday to Friday 1pm-5pm Hourly rate: £12 Job Role: As Receptionist, you will be the first point of contact for all visitors and staff, handling both internal and external switchboard calls for the company, ensuring first class customer service. Essential Criteria: Previous experience within a similar role and ability to work with office equipment IT proficient with the use of Microsoft Office (Word, Excel, and Outlook) or similar applications Thorough knowledge of all relevant telephone management software Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels Ability to work on your own initiative as well as part of a team Ability to manage and prioritise a busy workload adhering to tight deadlines Main Duties and Responsibilities: To meet and greet visitors to the reception area Ensure meeting rooms and the reception area are kept in order, liaising with facilities associates, if required Ensure visitors are welcomed, provided with refreshment or facilities for their comfort and signed in Ensure all visitors are collected from Reception in a timely manner To be aware of the importance of answering the telephone as the first point of contact and to provide consistently high levels of customer service Provide accurate routing of calls to appropriate departments/persons, or dealing with their enquiries as necessary Copy and scan documentation as required Meeting Room diary management Answer, screen, and redirect telephone enquiries Provision of administrative support Sort out incoming post and delivery to relevant teams Collect and prepare outgoing post to be with the courier by deadline
Role: Customer Service Associate Location: Belfast BT2 Salary: £25,838 Why Choose Us? Performance-based annual salary reviews, offering potential salary increases up to £3000 over three years. Flexible working options including remote work or office-based in multiple locations. Professional development opportunities and a people-focused environment. Comprehensive employee benefits. Requirements: Familiarity with CRM systems. Proven experience in high-volume customer service. Relevant educational qualifications. Proficiency in data entry and retrieval software. Empathy and a customer-centric approach. Excellent organisational skills, with the ability to multitask and prioritise workloads. We celebrate diversity and are committed to creating an inclusive environment. Join us and be part of a team where every individual's contributions are valued and recognised. The Recruitment Co are an equal opportunities employer. FCNorthWest The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.