Weekly shift rotations of: 8am-4pm / 9am-5pm / 10am 6pm / 11am 7pm and 12pm to 8pm (1 hour for lunch) and two ten minute comfort breaks, One AM and one PM .
It's not just about answering calls; it's about providing exceptional service and ensuring every customer has the best experience possible.
At Calor, our Contact Centre is filled with passionate and forward-thinking individuals dedicated to making a difference in the lives of our customers.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.