We are on the hunt for a Call Centre Operator to join the fast-paced Customer Care team in central Manchester.
If you're a problem-solver with a knack for great customer service, this is your chance to be at the heart of a team that keeps things running smoothly and work for a leading FTSE-listed company.
Looking for a role where you can make an impact every day?
We are on the hunt for a Call Centre Operator to join the fast-paced Customer Care team in central Manchester.
If you're a problem-solver with a knack for great customer service, this is your chance to be at the heart of a team that keeps things running smoothly and work for a leading FTSE-listed company.
Looking for a role where you can make an impact every day?
Posted by Hays Specialist Recruitment Limited • £25K/yr to £30K/yr
Operational Duties
You are a key subject matter expert within Customer Operations and assist with all operational duties within the contact centre including inbound calls.
You'll actively take part in creating a customer centric culture and future proof the team to serve customer needs.
Overview
In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions.
Customer Service Advisor / Contact Centre Agent who has a polite, friendly, helpful and professional telephone manner with good administrative skills is required to support incoming calls from customers for a well-established company based in Glasgow, Scotland.
If you've worked in a call centre or a customer services telephone-based role then great.
ALL LEVELS OF CUSTOMER SERVICE EXPERIENCE CONSIDERED