Posted by Recruitment Solutions (North West) Ltd • £23K/yr
Your role will be to act as the first point of contact for Businesses that are renting space in the Business Centre.
You will work to build and maintain long-lasting relationships with your Tenants - you will work to assist across a range of day-to-day issues such as Repairs / Rent Queries / Equipment etc.
You will also work to attract new Tenants by showing them Vacant Office Space / Placing Adverts on websites etc.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
You will be responsible for the management and monitoring of reactive, remedial and PPM jobs logged against high risk concession contract KPIs and SLAs whilst managing a team of 4 within the FM Helpdesk team.
Our client work with both private clients and a PFI portfolio so candidates with understanding of PFI contracts, would be very well received.
The PFI portfolio is worth circa £20m pa and the private division has circa £10m of contracts and is the existing growth area of the business with new contracts constantly being mobilised.
The Dialler Analyst is responsible for assisting the outbound dialling system, ensuring that it operates efficiently and effectively to maximise agent productivity and enhance customer experience.
The role involves monitoring system performance, analysing data, optimising dialling strategies, and troubleshooting any issues with the dialler system.
We have another new position available here at Ruby Energy for a data driven Dialler Analyst to join the growing team here at our offices in Fleetwood.
Posted by ROTHERWOOD RECRUITMENT (2020) LIMITED • £25K/yr to £28K/yr
Overview: An exciting opportunity has arisen within the vehicle rental industry, working for a fast-growing company based in Lancashire.
This dynamic and varied role will see you playing a key part in both business development and operations, ensuring exceptional service for customers throughout their journey.
The company is dedicated to providing reliable, high-quality vehicle rental solutions and is recognized as one of the fastest-growing businesses in the UK.