In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Our client is a prominent player in their industry.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
Our client, a well-known and established charitable organisation in Ashford is looking for a Contact Centre Manager to join the team Monday-Friday 9am-5pm plus an on-call rota.
Do you hold an ILM Level 3 or equivalent management qualification.
Do you hold a minimum Level 4 professional qualification in career guidance.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
A fun, thriving and growing travel company in Central Chester is looking for the support of 2 admin superstars to join their customer service team over the summer months!
Huge on culture and growing skills, my client is an award-winning employer and would benefit from customer service workers looking to add to and develop their already excellent experience.
As the successful candidate, you will be responsible for managing the day-to-day operations of the Contact Centre, ensuring that the team is delivering a high level of service to customers, you will be a natural leader, drive positive people engagement to motivate and in-still the right professional working behaviours within your team, whilst working to achieve SLAs within a fast-paced, pressurised environment.
This is an exciting opportunity to work for a company that is a leader in their industry and has a strong focus on delivering exceptional customer service.
THE OPPORTUNITY
Macildowie are currently recruiting for a Contact Centre Manager working for a growing organisation based in Leicestershire.
About Us: I am looking for a customer services manager, for my client who is a dynamic and customer-focused organisation that values excellence in service delivery.
Responsibilities
Build strong relationships with key customers to support revenue growth and profitability while managing any relationship challenges.