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About us Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in the volume of workload; we are seeking additional candidates with a passion for customer service to join the team on a temporary basis. The role The start date for this role is Tuesday 7th May 2024 and will last until the end of June 2024 (with potential for this to be extended). For the first week, you will be working 4 days in the office (Tue-Fri) and then hybrid working from the following week. You will be working 33 hours per week between the hours of 9.00am 5.00pm Mon to Fri (Tue and Wed are office based and Mon, Thu and Fri are work from home days from Week 2) Pay rate: £14.26 per hour Key accountabilities Ensuring pre-employment checks are completed in line with legislative and regulatory requirements including completion of Right to Work, Identity checks, basic disclosure checks. Ensuring onboarding activities are completed to agreed timescales including creation of new starter pay record, issuing of employment contract and sharing onboarding information, ensuring a positive candidate experience. Effectively utilising the IT systems including SAP and Microsoft Office packages to update candidates' personal information accurately. Ensuring individual key performance metrics are achieved each week including candidates hired and payroll cut-offs, as well as maintaining quality standards. Effectively and professionally engaging with candidates, customers and colleagues by telephone and email communications. Effectively prioritising own workloads in line with key deadlines. Skills & experience Who are we looking for? We're looking for people with a flair for customer service and a passion for delivering service excellence. You will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include: Proven record within a fast-paced customer service environment A passion and commitment for delivering a great customer experience Enthusiastic and responsive seeking a positive resolution for all customers Self-motivated Able to work as part of a team or alone Ability to work under pressure and to deadlines Good planning and flexibility Computer literate and good keyboard skills
IT Support Engineer (Contract) - Education Sector An exciting opportunity for an experienced IT Support Engineer to join school in Sheffield! This is a 3-month contract, initially covering sick leave. However, there is a high chance of this contact being extended further. The ideal candidate will be local to the School in Sheffield, as this will be 5 days a week on-site. Details: IT Support Engineer (Education) Sheffield area £140/day 3 months (Initial contact) Start date - 13/05/2024. Key skills and experience: 5 years' experience as an IT Support Engineer Proven experience as an IT Engineer in a School/College Experience with hardware troubleshooting (PCs and laptops). Extensive experience with Microsoft 365 and supporting this software for multiple users. Able to communicate effectively within a School environment. Responsibilities: Act as the first point of contact for all IT related issues within the school premises. Liaise between school departments to effectively fix issues. Troubleshoot IT hardware and software. Support multiple users across the school with Microsoft 365. Provide remote support via the phone as well as on-site support. If you are an experienced IT Support Engineer, with proven experience within the education sector, please click APPLY! One of our team will be in touch to schedule interviews, commencing 06/05/2024! In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.