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Our client based in Milton Keynes are a small, supportive friendly sales and marketing team. A manufacturing company that embrace sustainability, continuously look to make improvements and better ways of working. Currently recruiting for a Customer Service Advisor, this role ideally requires previous Customer Service experience from a product environment. Main Duties Support the Customer Service Managers Administer customer orders via email and Web Respond to incoming customer enquiries and provide solutions Pass on enquiries to Technical Salespeople, where required Manage customer complaints using our internal MISS system Liaise regularly with manufacturing and distribution partners in Belgium Liaise with Accounts Department and Logistics where appropriate Become familiar with Promotions, New Products, Product Exits and Special Pricing Attend Training Sessions to understand Features and Benefits of Products Achieve the Customer Service Standards Handle telephone calls efficiently and quickly Key Account support Internal Sales Communicate with customers via Online Chat Personnel Requirements: Previous Customer Service experience in a similar environment The ability to multitask in a busy office environment and to see tasks through to completion Contribute to Meetings Friendly and professional telephone manner Professional attitude to dealing with customers, colleagues, contractors and partners Conduct appropriate to an office environment Organised, methodical and willing to learn Adaptable to Change Open, Honest and Clear Communicator Desires to achieve a World Class Customer Service Standard Our client offer excellent benefits and a bonus scheme, great offices with great people. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.