As a vital member of our team, you will be responsible for providing excellent customer service to our clients, ensuring their needs are met promptly and efficiently.
We are seeking a dedicated customer service advisor to join our busy repairs and maintenance team on a 2-month contract basis.
Responsibilities
Act as the first point of contact for clients, handling inquiries and requests with professionalism and empathy.
Effective use of a variety of contact channels in handling customer enquiries.
Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.
Job role/responsibilities
To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.
Great for an individual who thrives within a fast paced, performance driven environment.
You'll have the scope to learn in an open and friendly atmosphere within a company that values employees, with a strong focus on continuous improvement and personal development.
With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.
In your leading role you will play an important role by allocating work within your team, driving performance to meet KPIs and supporting to deliver a high level of customer service.
You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client.
Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment?