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Are you driven, passionate about customer satisfaction, and ready to make an impact? We're seeking a motivated and talented individual to join our team as a Customer Service Representative. In this role, you'll be the face of Rapport Home, engaging with our customers across multiple platforms and ensuring their experience is exceptional. Collaborating closely with the E-Commerce Customer Service Manager, you'll play a pivotal role in driving improvements and delivering top-notch service. Responsibilities: Serve as the front line ambassador for Rapport Home, staying abreast of new projects and cultivating a deep understanding of our brand and products. Provide informed and confident assistance to customers across various channels including online chat, email, social media, and phone. Demonstrate initiative and adept problem-solving skills to address customer inquiries promptly and effectively. Execute customer requests across diverse e-commerce platforms with precision and efficiency. Coordinate with our warehouse team to monitor shipments, ensuring seamless order fulfilment and addressing any adjustments as needed. Ideal Candidate: Are you ready to thrive in a dynamic, high-energy environment? We're seeking a talented and highly motivated individual to join our small, yet impactful team. Here's what we're looking for: You're deeply passionate about your role, dedicated to your team's success, and committed to exceeding customer expectations. You take initiative without being prompted and possess the drive to independently spearhead new projects from conception to completion. Whether interacting internally with colleagues or externally with customers, your communication skills shine, both in written and verbal forms. You approach problem-solving with creativity, always exploring innovative solutions and challenging the status quo. Equipped with a blend of creativity and logic, you excel at devising effective solutions and implementing them autonomously. Experience: Prior experience in a customer service role, demonstrating a track record of delivering exceptional service. Proficiency in order management software and familiarity with various e-commerce platforms(e.g. eBay, Amazon, Shopify) Native-level fluency in English. Working Days: Part-time (Daily mornings, 15-20hrs/week) with scope for longer hours Luton offices (i.e. no remote working) Immediate start available About Rapport Home Furnishings: Learn more about Rapport Home on our website.