I am looking for a dedicated French Speaking Customer Support Representative to join a very niche company.
As a Customer Support Representative, you will be responsible for providing excellent customer service to the French-speaking clients through various channels such as phone, email, and live chat.
Are you fluent in French and passionate about customer service?
We are currently recruiting for a Customer Service Agent, you will be responsible for providing exceptional customer service to clients in one of the company's hub locations.
This is a full-time, face-to-face role that requires excellent communication and problem-solving skills, the role will be to support residents to access services by signposting to self-serve for those that can, supporting residents with assisted self-serve, whilst embedding strengths based conversations to support remaining residents with complex needs who will require a more wrap-around support package
Duties would include
Signpost into the community and/or other company services, where appropriate, whilst also encouraging the use of self-serve for those that can and to support others with assisted self-serve.