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We are looking for enthusiastic Customer Service Agents with a passion for customer service to join a dynamic team on a major project for a large UK bank, assisting with inbound calls and email queries from existing pensions customers and preforming administrative activities. Candidates will be required to work 37.5 hrs per week between the operational hours of 8am to 6pm, Monday to Friday. Shifts will be decided in advance. This is a great opportunity to join the financial services sector, and further your experience in customer services. As a Customer Service Agent, you will: Manage inbound calls to discuss any question or queries they may have relating to their account and updating the system with any notes from the call. Having great quality conversations to prevent avoidable events and complaints. Spotting potential complex queries / complaints and escalating where required to ensure a fair outcome. Provide a clear and efficient response within company guidelines. Updating the client database with all key information accurately. Working to client and regulatory policies and procedures at all times. We're looking for a Customer Service Agent with the following: Good experience working in a customer service role. Excellent communication skills, to include fluent English both written and verbal. Excellent interpersonal skills and empathy to really connect and make a positive experience on each interaction. Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel. Flexible and dedicated with the desire to succeed. If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers. If this sounds like the Customer Service Agent role for you, click apply now. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
An exciting opportunity for a Bilingual Portuguese Customer Service Advisor to join one of the North West's leading legal practices, based in Liverpool city centre. You will be working within the first response team, speaking to new customers and being the first point of contact to the clients and obtain clients details, checking eligibility or a claim. Client Details Our client is one of the North Wests leading Legal practices, specialising in Personal Injury, Defamation, Clinical Negligence and Professional Negligence, based in Liverpool. They are currently going through a period of growth and are looking for Bilingual Portuguese Customer Service Advisor to join their first response team. Our client offers great career progression, competitive salary and excellent benefits. Description Duties of the Bilingual Portuguese Customer Service Advisor will be: Handling and managing high volumes of calls from Clients and Customers Provide excellent Customer Service Liaising with internal departments and clients Obtain clients details, checking eligibility or a claim Carrying our full identification checks Profile The successful candidate will have the below skills: Ability to work in a fast-paced environment Strong written and verbal communication skills Focus on consistently achieving targets Strong problem-solving skills IT proficiency and a good eye for detail Job Offer Entry-level role in a well-established business, also offer an internal recruitment program, meaning many new options for progression within any sector in law. As well as this they offer fantastic on-site facilities including: Local Cafe with in-house discount 20% an on-site gym with mental well-being facilities
Sales Agent / Customer Service (Inbound) Permanent We are recruiting for a British company providing broadband services. Seeking experienced individuals who would like to be part of their Sales Team. You will be expected to help and assist customers on technical queries and enquiries to re contacting customers whilst offering additional products and services across both brands (BOB) SUBJECT TO DBS CHECKS. Assessment day 14/05/2024 if successful start date 20/05/2024 £23,795.20 per year plus UNCAPPED COMMISSION paid monthly with an OTE of £34k . Holidays accrued weekly. Hours are Monday- Friday, 8am-9pm / Saturday and Sunday, 9am-6pm on a rota basis (5 out of 7 days). You will work an average of 40 hours per week, receiving 40 minutes for lunch and x2 10 minute breaks (Breaks are unpaid) Job Purpose Self-motivated with an aptitude for maintaining enthusiasm and focus Tech Savvy Confident personality Competitive nature and motivated by targets Ability to remain focused and effective in a high paced and high stress environment Highly developed influencing and negotiating ability Excellent attention to detail Excellent working knowledge of Microsoft Office and competent keyboard skills Good self-awareness and focus on self-development A natural flair for striking rapport with others Excellent conflict management skills and objection handling techniques Committed to delivery of a consistently high quality of customer service Generic Profile Previous call centre work preferred Broadband service provider experience advantageous or a technical/it background Excellent telephone manner and clear verbal communication skills Strong spelling and grammar skills Excellent organisational skills Excellent listening & questioning skills Good team player Calm under pressure What benefits will I receive in return? Full training provided (4 weeks, paid hourly) On-site subsidised caf and free staff WI-FI On-site Parking Facilities Birthday/Special Occasion off - after 12 months service Weekly holiday accrual (based on a 40-hour week) Incentives Opportunity for progression UNCAPPED COMMISSION