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Sales Agent / Customer Service (Inbound) Permanent We are recruiting for a British company providing broadband services. Seeking experienced individuals who would like to be part of their Sales Team. You will be expected to help and assist customers on technical queries and enquiries to re contacting customers whilst offering additional products and services across both brands (BOB) SUBJECT TO DBS CHECKS. Assessment day 14/05/2024 if successful start date 20/05/2024 £23,795.20 per year plus UNCAPPED COMMISSION paid monthly with an OTE of £34k . Holidays accrued weekly. Hours are Monday- Friday, 8am-9pm / Saturday and Sunday, 9am-6pm on a rota basis (5 out of 7 days). You will work an average of 40 hours per week, receiving 40 minutes for lunch and x2 10 minute breaks (Breaks are unpaid) Job Purpose Self-motivated with an aptitude for maintaining enthusiasm and focus Tech Savvy Confident personality Competitive nature and motivated by targets Ability to remain focused and effective in a high paced and high stress environment Highly developed influencing and negotiating ability Excellent attention to detail Excellent working knowledge of Microsoft Office and competent keyboard skills Good self-awareness and focus on self-development A natural flair for striking rapport with others Excellent conflict management skills and objection handling techniques Committed to delivery of a consistently high quality of customer service Generic Profile Previous call centre work preferred Broadband service provider experience advantageous or a technical/it background Excellent telephone manner and clear verbal communication skills Strong spelling and grammar skills Excellent organisational skills Excellent listening & questioning skills Good team player Calm under pressure What benefits will I receive in return? Full training provided (4 weeks, paid hourly) On-site subsidised caf and free staff WI-FI On-site Parking Facilities Birthday/Special Occasion off - after 12 months service Weekly holiday accrual (based on a 40-hour week) Incentives Opportunity for progression UNCAPPED COMMISSION
Your new company My client, a fast-growing E-commerce business based in Liverpool, is seeking a professional social media customer service advisor to join their team on a permanent basis. Your new role You will be joining an organisation who pride themselves on the service they provide to a worldwide customer base. The company is going through a period of growth and is in an exciting period of expansion. If you have a passion for going that extra mile and have experience of providing a first-class service across multichannel, including Instagram, Facebook and TikTok, I want to hear from you. The hours of work are being offered Monday, Tuesday and Thursday 09.00am - 17.00pm (Office Based), Friday 09.00am - 17.00pm and Saturday 09.00am - 15.00pm (Home based) Salary of £24-25,000 per annum depending on experience Some of your duties will include but not limited to Providing a first class service across multichannel, phone, email and social media Updating all systems with compressive notes ensuring all details are recorded Keeping up to date with all new products and ensuring you are providing accurate information to all clients and customers Have the ability to build rapport with ease with all customers at all levels Providing weekly reports as requested Working towards and achieving weekly KPIs What you'll need to succeed Proven history in a customer service position with social media experience Passion for providing a first class service Excellent communication skills, both written and verbal Strong attention to detail Ability to build lasting business relationships to encourage repeat business Good working knowledge of Microsoft packages, including Word and Excel Objection handling experience What you'll get in return Working for an exciting organisation that can offer progression opportunities Friendly and supportive team Hybrid working model Competitive salary Working for a continually growing and high-performing culture What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk