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Closing date: 09-05-2024 Customer Team Leader Location: Station Road, Thurnby, LE7 9PU Pay: £13.32 per hour Contract: 16 hours per week regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.
Our client is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard. Team members are responsible for ensuring all customer defined requirements are delivered ensuring operational and customer service excellences are met at all times. Scope of Role: To oversee a growing portfolio of customer accounts ensuring these are administered and managed effectively and in line with agreed SLA's. In addition to ensure all customer interaction is to a high standard and provides the experience expected. Objectives for Role: Process Management Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales. Efficient and accurate filing of vehicle documents Process daily post, ensuring all documents are posted to the correct customers on time. Responsible for booking in units at multiple Vehicle solutions locations. Responsible for using multiple external customers databases and systems Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale. Customer Service Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary Be the point of contact for our customers and develop and maintain excellent relationships with our vendors To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs Contact with key customers both within the business and external in order to enhance the customer experience Skills, Knowledge and Experience: Experience of working within rigid regulations and procedures Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction Excellent customer service skills Manage the customer handover experience on site Strong administration skills A keen eye for detail and accurate data entry skills Excellent interpersonal and communication skills both verbal and written. Able to use your initiative and be flexible, reacting to change quickly and effectively Able to work as part of a team to ensure successful delivery of a sale Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload Benefits 25 days holiday Bank Holidays Birthday Off Wellbeing & Charity Days 4% pension contribution This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.
Customer Services Leader Full-Time - Permanent Hours: Monday to Thursday 8.30am to 5.00pm / Early finish Fridays. Basic Salary: £30,000.00 to £35,000.00 Per Annum plus Annual Bonus Location: Coalville, Leicestershire Benefits: BUPA Healthcare, Life Assurance, Pension Contribution, Death in Service, up to 28 days annual leave entitlement PLUS Bank Holidays, Early finish Fridays, Free car parking and fantastic career prospects! Our very well established, multimillion pound turnover client, is looking for a highly dynamic and enthusiastic Customer Services Leader to join their team as a Customer Services Manager and take full ownership of the safety, coordination, and effective running of the Customer Services operation. As a Customer Services Leader, you will act as the core point of contact for contractors and take the Customer Services operation under your wing as a Customer Services Leader. You will need to have an upbeat and confident character, who can handle working under pressure and have excellent time management & accountability skills. Customer Services Leader Role: Respond to Customer enquiries efficiently and accurately within a timely manner. Manage customer retention and loyalty through maintaining effective relationships. Natural ability in providing an elevated level of exceptional customer service as a Customer Services Leader Sales order processing including pricing, shipment dates and product delivery. Liaise with operations regarding delayed orders and keep in close contact with Customers accordingly. Participate in management meetings and provide feedback and updates on SLA's. Coordinate and monitor invoice queries ensuring process times are adhered to as a Customer Services Leader. Provide additional support to the Supply Chain Manager regarding tender submissions, project implementations and Project Management Support Recruitment of staff from on boarding through to Training as and when required. Under take other ad hoc duties and responsibilities for assigned by your manager Customer Services Leader Candidate: Previous experience as a Customer Services Leader or Customer Services Supervisor or Customer Services Manager is ESSENTIAL High attention to detail within a fast paced and pressured environment An enthusiastic and dynamic personality with a highly proactive attitude. A natural ability to instantly develop a conversational relationship Customer Services Leader Benefits: BUPA Healthcare Life Assurance Pension Contribution Death in Service up to 28 days annual leave entitlement PLUS Bank Holidays Free car parking Fantastic career growth prospects! Early finish Fridays! Interviews: to be held ASAP