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Our client is a successful manufacturing business on the outskirts of Royston. Due to their continued growth, they are looking for a Customer Support Advisor to join their team on a full-time, permanent basis. Main duties will include: Answering customer enquiries via phone and email Providing exceptional customer service to customers Preparing quotes Processing orders Updating customers regarding deliveries Liaising with the warehouse and 3rd party suppliers Answering queries quickly and efficiently The successful candidate will have: Excellent problem-solving skills A strong work ethic and the want to get involved in a varied role Strong customer service skills Enthusiastic team player Calm and professional telephone manner Good IT skills Please contact Emma ASAP if this looks like your next role or apply via the advert! We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions.
We have a fantastic opportunity for a Customer Service Coordinator to kick start their career for an exciting and growing customer service team based in Hemel Hempstead. The main job function will be to deliver excellent customer experience to all clients across all aspects of the process from client on-boarding, quoting, reporting, invoicing, and managing all incoming customer communications in a swift and professional manner. If you are a school leaver/fresh graduate looking to develop your skills and progress within an office environment or have a background in retail and are looking for a change then please do get in touch! Hours are Monday to Friday, between 8:30am - 5:30pm. This position is paying a starting salary £23,795, depending on candidate's experience. The company also offer a number of fantastic benefits including on-site parking, scope for progression, discounted gym membership and much more! Duties include: Support the Customer Services Team and the Sales & BD Teams with the on boarding of new clients and continued delivery of the customer service experience. Action, manage and appropriately respond to incoming client communications - e-mail and phone. Input and manage customer information. Working closely with teams to ensure timely scheduling of work in line with client requirements. Provide first point contact resolution to client queries where possible, or appropriately manage internal resources to resolve problems. Generation of fit for purpose quotations for customers up to approved authority level. Coordinate logistical queries where necessary. Liaise appropriately with the teams to successfully deliver customer projects. Generation of outgoing customer receipts and reports. Assign costs and generate invoice information. Accurate reporting of client information within the team as required. Develop and maintain a strong, confident, and professional relationship with customers to ensure that they are receiving an exemplary service. Dealing with customer queries and complaints through company procedures to ensure maximised communication with the customer, until a satisfactory outcome is achieved. To work independently to deliver defined targets against a portfolio of clients. Candidate requirements: Strong prioritisation and organisational skills. Excellent telephone manner and customer services skills. Experience in a customer facing role. Positive attitude towards change. The ability to work under pressure and to deadlines. High level of attention to detail. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.
Customer Service Executive Our family feel client are looking for an experienced Customer Service Executive to join their already busy, fun team to be the first point of contact for customers whilst managing their experience and their orders Benefits Include: 25 % colleague discount 33 days annual leave (including bank holidays) Monday to Friday - 09:00 to 17:00 - no weekends & no bank holidays Contributory pension scheme Responsibilities Liaise with customers by phone and email. Process orders via email or phone Check accuracy & update data in orders and customer accounts Liaise with internal departments to ensure orders are managed effectively Communicate important feedback from customers internally Update internal database Stay up to date with new products and features Maintain & build effective and long-lasting customer relations Skills include: Good telephone manner Problem solving Ability to multi-task, prioritise and work under pressure Excellent organisational skills Ability to problem solve Attention to detail A team player with high level of dedication Hands on experience with CRM software and MS Office Competent computer and key board skills Competent in upselling & promoting products to drive business Ability to upsell Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search. Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK