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Our client is a successful manufacturing business on the outskirts of Royston. Due to their continued growth, they are looking for a Customer Support Advisor to join their team on a full-time, permanent basis. Main duties will include: Answering customer enquiries via phone and email Providing exceptional customer service to customers Preparing quotes Processing orders Updating customers regarding deliveries Liaising with the warehouse and 3rd party suppliers Answering queries quickly and efficiently The successful candidate will have: Excellent problem-solving skills A strong work ethic and the want to get involved in a varied role Strong customer service skills Enthusiastic team player Calm and professional telephone manner Good IT skills Please contact Emma ASAP if this looks like your next role or apply via the advert! We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions.
We have a fantastic opportunity for a Customer Service Coordinator to kick start their career for an exciting and growing customer service team based in Hemel Hempstead. The main job function will be to deliver excellent customer experience to all clients across all aspects of the process from client on-boarding, quoting, reporting, invoicing, and managing all incoming customer communications in a swift and professional manner. If you are a school leaver/fresh graduate looking to develop your skills and progress within an office environment or have a background in retail and are looking for a change then please do get in touch! Hours are Monday to Friday, between 8:30am - 5:30pm. This position is paying a starting salary £23,795, depending on candidate's experience. The company also offer a number of fantastic benefits including on-site parking, scope for progression, discounted gym membership and much more! Duties include: Support the Customer Services Team and the Sales & BD Teams with the on boarding of new clients and continued delivery of the customer service experience. Action, manage and appropriately respond to incoming client communications - e-mail and phone. Input and manage customer information. Working closely with teams to ensure timely scheduling of work in line with client requirements. Provide first point contact resolution to client queries where possible, or appropriately manage internal resources to resolve problems. Generation of fit for purpose quotations for customers up to approved authority level. Coordinate logistical queries where necessary. Liaise appropriately with the teams to successfully deliver customer projects. Generation of outgoing customer receipts and reports. Assign costs and generate invoice information. Accurate reporting of client information within the team as required. Develop and maintain a strong, confident, and professional relationship with customers to ensure that they are receiving an exemplary service. Dealing with customer queries and complaints through company procedures to ensure maximised communication with the customer, until a satisfactory outcome is achieved. To work independently to deliver defined targets against a portfolio of clients. Candidate requirements: Strong prioritisation and organisational skills. Excellent telephone manner and customer services skills. Experience in a customer facing role. Positive attitude towards change. The ability to work under pressure and to deadlines. High level of attention to detail. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.
Closing date: 15-05-2024 Customer Team Leader Location: 119 London Road, Knebworth, SG3 6EX Pay: £13.32 per hour Contract: 28 hours per week regular overtime, permanent, part time Working pattern: 4 to 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.