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We are delighted to be working alongside a reputable retail specialist dedicated to providing exceptional products. Our clients are committed to delivering unparalleled customer service and ensuring customer satisfaction at every interaction. As they embark on their busy season they are seeking several temporary Customer Service Advisor to join their dynamic team. Starting Date is Tuesday 21st of May Hours: 9-6pm (4x weekdays 1x weekend day) Free Parking Onsite Hourly Rate: £10.59 Full Paid Training Temporary work ongoing until June/July 2024 Would consider part-time candidates Job Overview: As a Temporary Customer Service Advisor, you will play a crucial role in delivering outstanding customer experiences. You will be responsible for handling inquiries, taking orders, resolving issues, and providing support to our valued customers through various communication channels. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Assist customers with product information, orders, billing inquiries, and general support questions. Troubleshoot and resolve customer issues with efficiency and professionalism. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to address customer concerns and improve overall customer satisfaction. Stay up-to-date on product knowledge, company policies, and procedures. Identify opportunities for process improvements to enhance the customer experience. Uphold company values and adhere to established guidelines and standards. Qualifications: Previous experience in customer service or a related field is preferred. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and courteous under pressure. Flexibility to adapt to changing priorities and work schedules. A positive attitude and a genuine desire to help others. Benefits Competitive hourly wage Opportunity to gain valuable experience in customer service. Flexible work schedule Supportive team environment For more informtion contact Sian Burke
Witham, Essex My client is seeking a Customer Service Administrator to join their established team. You will be responsible for providing exceptional customer service to over 250 regular customers - internal and external. Work to key KPI's to ensure the highest levels of customer service are maintained and improved upon and ensure any issues that arise are resolved to an amicable conclusion ensuring customer services expectations are exceeded. Key Responsibilities: Liaising with customers to agree customer requirements ensuring it fits in with production dates, capabilities and delivery areas. Enthusiastic attitude to deal with and resolve customers queries or issues within a timely manner. Proactively chase customers to resolve queries. Ensure all verbal correspondence is confirmed in writing and the system is updated with correct information. Answer customer email questions by investigating their query and responding by telephone and email. Fast track priority orders and issues Routinely speak to key accounts Maintain and investigate opportunities to develop sales with regular customers Encourage and promote a positive attitude within the team. Maintain and grow close working relationships with internal suppliers Assist with other administrative tasks as and when required Key Skills Sales minded with a can-do attitude Exceptional customer service skills Energetic, self-driven and motivated Ability to continually multitask Great communication within the team and office Confident and resilient Confident with Technical information (confidence to learn)