Kenilworth, Warwickshire (office-based role with the opportunity to work from home up to three days per week)
We develop quality training courses and nationally recognised qualifications that are delivered through a national network of training Provider Partners.
Lantra is a leading awarding body for land-based industries in both the UK and the Republic of Ireland.
We are seeking a Customer Claims Coordinator to manage the claims and repair handling process for a company in Coventry.
The successful candidate will be responsible for ensuring excellent customer experiences by efficiently handling claims, coordinating with internal stakeholders and adhering to established standards.
Main Duties of Customer Claims Coordinator
Ensure all claims are logged into the claim handling system within 24 hours and follow the claim handling process according to service matrix guidelines.
As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey.
Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer.
You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa.