We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
Who you will be working for
Our Client is a membership organisation located in the City.
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
I am looking for a dedicated French Speaking Customer Support Representative to join a very niche company.
As a Customer Support Representative, you will be responsible for providing excellent customer service to the French-speaking clients through various channels such as phone, email, and live chat.
Are you fluent in French and passionate about customer service?
You will be responsible for leading the customer service DACH team and engage with B2B customers for any escalation to ensure that they have received their furniture and that they are happy with the service.
The company is a design -led furniture manufacturer and supplier with its roots in Scandinavia.
A fantastic perm role for German native speakers at the heart of London city!
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.