I am recruiting for a Customer Service Associate that speaks an additional European language for one of my clients within the financial space.
They are looking for someone from a customer care background, with 1-2 years customer service experience, dealing with cases, on phone half the day, admin and e-chat and case management other half.
Please do know if you don't speak fluently English and an additional European language.
THE GIG This isn't your typical customer care role.
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.
We are seeking a dedicated Customer Relations Coordinator to join our Membership & Customer Relations team.
This role involves acting as an intermediary between customers and GGF Members, ensuring fair and satisfactory resolutions to complaints while upholding the organisation's standards of service.
Reporting directly to the Group Head of Membership & Customer Relations, the successful candidate will be responsible for administering and resolving customer complaints against GGF members efficiently and effectively.
My client is a newly launched lender specialising in both credit card and debit accounts - they are now looking for a Complaints Specialist to join their growing Operations team.
The role of the Complaints Handler is a hybrid role.
The successful candidate will split their time between handling customer complaints across all products, services and channels as well as corresponding administration duties that will allow for improved efficiency across the Complaints department.
Hair colour company is seeking an experienced bilingual (English & German speaking) Customer Service Representative to support their customer services team.
Bilingual (English & German speaking) Customer Service Representative - £32,500 - Remote
This a fully remote position working 40 hours per week - 9am to 6pm, Monday to Friday.
You will be responsible for leading the customer service DACH team and engage with B2B customers for any escalation to ensure that they have received their furniture and that they are happy with the service.
The company is a design -led furniture manufacturer and supplier with its roots in Scandinavia.
A fantastic perm role for German native speakers at the heart of London city!
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.