We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
I am looking for a dedicated French Speaking Customer Support Representative to join a very niche company.
As a Customer Support Representative, you will be responsible for providing excellent customer service to the French-speaking clients through various channels such as phone, email, and live chat.
Are you fluent in French and passionate about customer service?
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.
The German speaking Customer Service Advisor will be responsible for inputting orders and coordinating deliveries to customers in the BeNeLux, keeping key accounts up to date on any outstanding orders.
You will be responsible for all sales support services, tracking of shipments, maintenance of clients, handling of all information and German enquiries.
For this international client, you will be part of the international Logistics team at their Central London office and in this hybrid role you can work 3 days from home per week.