Ensuring a prompt and courteous manner when dealing with customer enquiries on parts, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for the parts.
You will co-ordinate service activity between customers, parts department, and technicians in an efficient and courteous manner whilst maximising workshop utilisation and acting on opportunities to sell additional products services and parts.
Your day will include
Understanding and qualifying the customers service/repair requirements, advising on estimates of both time and cost to set expectations accordingly.
As a Customer Services Officer, you will be responsible for providing exceptional customer service to clients and customers while working collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
This company is currently seeking a highly motivated and experienced Customer Services Officer to join their team.
We are looking for a dedicated Customer Coordinator to join our team.
This role requires exceptional customer service skills and a proactive approach to problem-solving.
The ideal candidate will be the first point of contact for owners, agents, trades, and clients, addressing queries related to defects on completed and retained developments.
Following the customer journey from initial enquiry through to delivery.
We are the UK's leading supplier of quality timber doors, a successful family run business looking for two Customer Service and Website Sales Administrators to provide outstanding service, primarily processing orders made via our website, liaising with customers by telephone, email and live chat.
This is a new position working from our offices based in Bournemouth in our open plan modern office environment.
Ensuring a prompt and courteous manner when dealing with customer enquiries on parts, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for the parts.
As an Aftersales Advisor you will co-ordinate service activity between customers, parts department, and technicians in an efficient and courteous manner whilst maximising workshop utilisation and acting on opportunities to sell additional products services and parts.
Your day will include
Understanding and qualifying the customers service/repair requirements, advising on estimates of both time and cost to set expectations accordingly.