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German Customer Service Advisor Remote Based (however once/twice a month working in Cambridge office) Salary: £23,500 Fantastic benefits package including equipment provided Four-week training program, week one and three in the Cambridge office Our client is a fast-growing health and wellbeing service, they are looking for a strong customer service associate who will support their customers. You will be responsible for ensuring the success of the customers' journey answering customers' questions, concerns and overall needs and providing helpful solutions to them in an accurate and efficient manner, maintaining high standards of customer service across all interactions. The role will include but is not limited to: Answer customer queries and process incoming customer requests via phone and email using ticket management software in line with company policies and service level agreements. Process customer orders via various non-voice channels (Quick Order, Web Order, Fax) using in-house system software in line with policies and service level agreements. Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required. Make outgoing phone calls to customers where appropriate to achieve a satisfactory resolution. Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times. Ensure a proactive, flexible, and positive approach always when handling customer requests. Strive to achieve high customer satisfaction by going above and beyond. Motivate and encourage customers across the customer journey to maximise customer satisfaction. On offer: Rewarding salary packages Contributory pension scheme of up to 6% Opportunity to buy & sell holiday Gym membership discounts Contributory hospital and health cash plan Cycle2Work scheme Eye care vouchers Life assurance Discounts at leading brands and retailers Hours of work (37.5 hours per week) 5-week rotational shift: Week 1: Monday to Friday. 07:00 - 15:15 Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday. 07:30 - 15:45 Week 3: Monday to Friday. 11:00 - 19:15 Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday. 08:00 - 16:15 Week 5: Monday to Friday. 11:45 - 20:00
Customer Service Adviser - Car Dealership £28,000 per annum, with an achievable £35,000 OTE Hours: 8am till 6pm Monday-Friday Our client is a leading and successful privately owned automotive network, operating over 30 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire, Bedfordshire and Cambridgeshire, on behalf of the industry's biggest manufacturers. With a turnover more than £500M, and over 700 staff in the UK, they now seek a Customer Service Adviser. Take Responsibility for To greet all customers cheerfully and attend to their requirements promptly. To obtain and record full customer/vehicle details and accurate description of work to be carried out. Selling products to customers, for example, brake services, number plates, fuel treatments, service plans, replacement tyres, MOT's. To prepare both cash and account invoices. To present cash customers with an invoice and receive payment before the vehicle is removed from the premises. To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop. To inform customers of any delay in completion (Complying with the Company Pledge) To maintain the Workshop loading system. To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion. To deal with customer queries and complaints. In conjunction with the Service Manager ensuring "Workshop loading" utilises full labour potential. To ensure that information required for Warranty items is recorded on the Job Card. To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings. To file Job Cards and other documentation. To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company's operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager. Skills/ Experience/ Qualifications Must haved motor trade experience You must be eloquent, professional, and presentable Able to deal with challenging customer queries in a calm and professional manner Able to lead meetings and work across teams in a professional assertive manner to ensure Quality Scores improve and remain high
Job Reference: /PL/03-05/1157/8 Job Title: Service delivery Manager Location: Bedford Salary: Competitive Hours per week: Monday to Friday - 40 hours per week Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Job Overview We are currently recruiting for a Service delivery Manager to join our passionate and driven team based at our client's site in Bedford Key Responsibilities: All contract PPM and reactive call delivery are fully compliant with the relevant industry standards. Carry out engineer audits on a regular basis. Ensure that response, repair and maintenance are met in accordance with SLA's/KPI's. Day to Day Management of technicians / engineers Review and schedule work on a day-to-day basis Control the allocation of all service works to include continual performance review, meeting operational targets and development of the team. Mentor and develop the members of your team and carry out staff appraisals. Monitor performance. Recruitment of staff Arrange and attend regular client meeting to discuss service delivery. Liaise and collaborate with other departments including Finance, Co-ordination, Purchasing, HR, Estimating, etc Carry out disciplinary hearings or investigations as required. Review outstanding works daily and prioritizing where required to increase revenue. Providing support to the Operations Manager as requested Personal diary management Review Field Engineering Vehicle Stock Levels and amend where necessary. Ensure operational and revenue targets are met on a monthly basis. Develop organic growth and opportunities with existing contracted clients Ensure that all OCS areas of responsibility are in compliance with statutory legal requirements in relation to fire, health & safety, environmental. Create reports for clients and senior management To deliver the highest possible customer service to our clients through compliance, SLA, KPI and best practice delivering PPM and reactive repairs on behalf of the OCS Fire Solutions. To build and maintain Customer relations directly with clients Direct Line Management of field operatives / engineers. To promote and grow the service delivery function of Fire & Security within the Southeast To provide the best customer care and service to both internal and external clients Build a relationship with contracted clients in order to create organic growth and opportunities. Provide quality over quantity. Create maintain and champion a Health & Safety environment. Recruit, mentor and support field engineers. Collaborate with other departments and colleagues About You: Applicants must have the right to work in the UK The knowledge, skills, qualifications, and experience relevant to the position are: Essential Relevant experience within a service delivery / customer care environment Experience in working with senior management Experience in supply chain management; Health, Safety and Environment management Articulate with strong customer service skills Resourceful and organised, with the ability to multi-task and work well under pressure Comfortable working in a fast paced environment Excellent communication skills The core support team competency framework for the position are: Teamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment. Planning, Organising & Executing able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales. Communication communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances. Commercial Awareness understands the importance for managing costs and expense, applying the necessary controls. Risk Management is aware of the impact on risk to the business and applies the necessary controls. Adaptability is responsive and open to changing circumstance. Drive for Excellence aims to deliver a high standard of work. Self Motivation and Development is confident in own ability and is motivated to deliver, using opportunities to further develop team performance. Customer Awareness responsive to the needs of the customer and aims to deliver customer satisfaction. Organizational skills Common Sense Good written/verbal communication skills Ability to deal with staff at all levels Ability to work prioritise own work load Microsoft Outlook and Word Basic Microsoft Excel Benefits Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Superstar Awards How to apply If you are interested to join a business that encourages pr