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My client is looking for a Customer Service Coordinator based in Lichfield, you will report to the Head of Customer Services and provide world-class customer service support function to Franchisees and customers across all market sectors. You will be required to build and develop strong working relationships with the Franchisees, promoting a collaborative and mutually respectful partnership. You will be required to understand the franchisee's business objectives and the support they will require at various stages of the company's journey. You will uphold our company values and handle all franchisee queries in a professional, consistent manner and in line with the Operations Manual and Ensure smooth and timely completion of administrative aspects of Franchisee and end-customer working relationships. This is a Full time, onsite £24-25k, plus company benefits. Duties of the Customer Service Coordinator: Handle incoming calls, emails, WhatsApp, and other social media messages in a professional, friendly manner within given timescales and in-line with company procedures. Deliver a 1st line resolution to customers' sales, technical, marketing, and national account queries. Manage orders through the franchisee order portal, producing all necessary documentation for shipments and handling haulier logistics and queries relating to franchisee orders and deliveries. Process and distribute all national account portal orders, emailed purchase orders and new launches, ensuring that all orders are delivered to time and quality. Handle complaints to resolution using Sage CRM to record all information and track progress. Maintain regular and open communication with outbound calls to the franchisee network, gathering quantitative and qualitative feedback on product, service and local success stories and record in Sage CRM. Page 2 Customer Service Coordinator Jan 2023 Liaise with internal departments to resolve operational issues and deliver franchisee feedback to improve internal processes. Administer invoices, credit notes and month end processes. Maintain the information on the order portals, websites and databases using Word Press, Magento and access database systems. Provide up-to-date, market relevant, technical and product information to franchisees, customers, and internal staff. Have an in-depth knowledge of company products and procedures to provide effective and efficient all-round business support service to the franchisee network. Management of departmental product, technical and specialist knowledge management systems ensuring the capability to give accurate and real time information to all our customers. Set-up special order requests, raw materials and product concept requests and communicate decisions. Make valeting course bookings, take payment, and liaise with stakeholders when required highlighting any concerns with course occupancy. Individual management of allocated projects and tasks. The Ideal candidate should possess: Excellent communication and interpersonal skills Friendly and professional telephone manner Ability to communicate with people at all levels. Team orientated & Self-motivated. Able to deal with customers in a calm and composed manner. Highly motivated with a positive attitude Please click "APPLY" or call Ruth Flukes on for more information or email
Customer Service May start dates £11.75 per hour weekly pay Temporary contract - potential to go perm Cumbernauld Hours of work: 40 hours, 7 days per week, shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance. Do you have a passion for helping others? Do you have great communication skills? Keen to utilise your customer service skills? We have an exciting opportunity to work as Customer Service Advisor to support our clients existing vibrant and friendly teams. As a customer Service Advisor you will; Provide customer support by phone, email or instant message to consumers. First point of contact for inbound customer issues. Process a high volume of consumer inquiries of company products and services. Resolving a targeted percentage of those inquiries. Troubleshooting customer problems identify root cause of problem and use resources appropriately to determine how to resolve customer problems. Track and document inbound support requests and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information. Meet standards of job, such as quality standards, adherence to schedule and average handle time. Skills and abilities required; Provide excellent customer service to ensure high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age