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I'm currently recruiting for a Customer Service role, to join a well-established client, on a 4-month temporary, full-time and hybrid basis, with an hourly rate of £12. Ideally, you'll have previous experience in financial services/banking. Responsibilities: Answering inbound calls and emails, providing a friendly and efficient service, in line with company guidelines and regulations Processing requests/changes on the system, and escalating complex issues to the relevant teams Providing information on the variety of services available
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This position requires excellent communication skills, both verbal and written, as well as the ability to multitask and problem-solve in a fast-paced environment. Duties: - Ensure inbound and outbound calls are handled efficiently and professional manner - Provide accurate information regarding products, services, and company policies - Identify customers needs, research every issue and help provide appropriate solutions - Perform data entry tasks to update customer information in the system - Build sustainable relationships and engage customers by going the extra mile - Resolve customer complaints or issues in a timely and satisfactory manner - Collaborate with other departments to ensure customer satisfaction - Be able to navigate inhouse CRM systems effectively Requirements: - Previous customer service experience - Excellent phone manner and communication skills - Proficient in data entry and computer skills - using MS Office - Strong problem-solving and analytical skills - Ability to work well in a team environment We offer competitive pay rates and benefits packages for our Customer Service Representatives. If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this position. Job Types: Full-time, Permanent Pay: £24,000.00 per year Expected hours: 37.5 per week
Customer Service Advisor-French Speaking-26k Parlez vous Francais? If your response is Oui' then I want to speak to you!! My client based in Castleford is looking for a french speaking individual to join their Customer Service Team. The overall objective of the Customer Service Team is to support end users,engineers, retailers & distributors. The Customer Service Advisor must provide a level of support that enhances the brand and exceeds customer expectations. Duties and Responsibilities: Provide customer support for end users, retailers and distributors of group products sold in France and certain other countries in Europe. Provide support to service providers and engineers when engaged on repairs on our products. Deal with customer complaints and escalations. Follow through to completion resulting in a satisfied customer where possible. Ordering of spare parts & monitoring or back orders to ensure repairs can be carried on time. Generate service calls on company repair management system. Assist with the sale of spare parts and provide advice as and when required. Provide senior management with repair feedback when requested. Deal with ad hoc assignments from time to time. All my client is looking for is for you to be fluent in French (written & verbal) and that's it, the rest they can teach. If you are fluent in French (written & verbal) and interested in this role then apply online, drop me your CV or call me on