They are a dynamic team, working to deliver a differentiated, competitive and customer led range in store.The team are accountable for delivering the sales and profit budget using the key levers of range, price, promotions and distribution to delight our customers enabling them to feel good'.
About the role
Our Category team are at the heart of our business and play a critical role creating compelling reasons for customers to shop at Boots.
Customer Service AdvisorContract: PermanentSalary: £23,463Working hours: 25 - 37.5 hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation.
We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are:
For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days.
As a Customer Value Manager on a 12 month fixed term contract, you will work with the business to understand the value of our customers in the Residential and SME sectors.
This role is pivotal in ensuring that our business strategies align with maximising customer value and fostering long-term customer relationships.
Your primary focus will be to support in-depth analysis, develop business cases, identify opportunities for enhancing customer value, and oversee the management of the value model to ensure data accuracy.
You will build strong relationship with the customer, act as the voice of the customer and manage the sales order process through to shipment for assigned customers and affiliates.
As a temporary Customer Care Representative you will be the central link between the Customer, Operations, Sales Team and Global Business Solution Centre to ensure client's requirements are met in the most efficient and cost effective way.
Please note: This role is a 12-month maternity cover role and our client would be looking to onboard someone at the end of August/beginning of September 2024.