Posted by Zest Business Group • £20K/yr to £23K/yr
General
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department.
The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Cardiff.
You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.
You will be expected to work fulltime from the office in
You will be expected to ensure our customers' needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same.
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
About the role
Working as part of a team you will be working in a dynamic, fast paced environment where no two days are the same.
They are looking for a Customer Service Advisor which will be involved with the procurement side of the business.
Yolk Recruitment are partnered with a leading global company that specialises in Biotech.
The role is based within the Operations team and offers a competitive salary of £25,000 plus a comprehensive benefits package and it is onsite fulltime with a flexible shift pattern.